download call recordings by date range not using the URL
- Cx needs to now how to download call recordings by date range not using the URL
- Additional details for the feature that you are requesting:
We want to be able to either request through customer service OR use a website to download call recordings in mass by date range, Caller ID and just date range for all calls.
- What is your use case for this feature request?
We can be audited by our various customers who generally are City or County governments.
- What problem are you trying to solve or what problems does the current functionality cause?
Audits
- How do you want the feature/product to work (proposed solution)?
Website User Interface, perhaps in the CX Analytics page.
- Any screenshots or data to go along with the enhancement request:
None.. There appears to be no way to do this now. The clunky way RC CX has is to double click on a URL with the Incoming Call Detail report.
2
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Main main Jordan
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