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19 results found

  1. Stop Super Admins to enable the check box "Message Tab Shown in Main Navigation"

    2 votes

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    New  ·  1 comment  ·  Phone & Messaging » Team Messaging  ·  Admin →
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    Main main Jordan commented  · 

    Additional details for the feature that you are requesting:
    1. What is your use case for this feature request?

    We are a government agency in the state of florida. This means we need to provide public records for almost anything based on existing rules and guidance. For chatting, the City has MS Teams as a chat standard, so this would be the platform of choice for many reasons.
    What problem are you trying to solve or what problems does the current functionality cause?
    Ring central has no search capabilities for public records in any consolidated way.
    How do you want the feature/product to work (proposed solution)?
    I want the ring central chat capability to seamlessly work so that it uses MS Teams, or that I can disable it at the system level in ring central.

    Main main Jordan shared this idea  · 

  2. admin to change profile picture

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Main main Jordan shared this idea  · 

  3. Billing Contact info to send notifications to multiple email addresses

    1 vote

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    0 comments  ·  Events & Video » Other  ·  Admin →
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    Main main Jordan shared this idea  · 

  4. Our customer needs to see who deleted the faxes or messages in audit trail

    1 vote

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    0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Main main Jordan shared this idea  · 

  5. Add to the call queue an announcement to tell callers what number they are in line and the estimated wait time.

    13 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Main main Jordan supported this idea  · 
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    Main main Jordan commented  · 

    cx needs a feature for our call queue to announce how many calls are ahead of the caller and how long is the wait time.

  6. put none RingCentral contacts to their deskphone's presence keys

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Main main Jordan shared this idea  · 

  7. - cx needs an option an in the online account or app to make the personal contacts centralized.

    4 votes

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    Planned  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Main main Jordan shared this idea  · 

  8. Swap numbers online

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Main main Jordan shared this idea  · 

  9. A report that will show users that is not making calls or not taking advantage of their MVP license.

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Main main Jordan shared this idea  · 

  10. allow overlap of 2 different rules

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Main main Jordan shared this idea  · 

  11. Our customer request that a call queue member still get a second queue calls from the queue if they are already on another call.

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Main main Jordan shared this idea  · 

  12. Stop receiving voicemails about TCR registration

    4 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Main main Jordan shared this idea  · 

  13. - cx wants an option in the app to only show RingCentral only contacts in MS teams integration

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Main main Jordan shared this idea  · 

  14. Turn off monthly ACR notification and change its working

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Main main Jordan shared this idea  · 

  15. Message data import feature

    2 votes

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    0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Main main Jordan shared this idea  · 

  16. Retrieve call logs in service.ringcentral.com for more than 12 months

    3 votes

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    0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Main main Jordan shared this idea  · 

  17. Use click to dial in excel

    3 votes

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    0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    Main main Jordan shared this idea  · 

  18. Shared SMS were multiple users can receive and send SMS on specific number

    535 votes

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    101 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Main main Jordan commented  · 

    - cx wants a call queue to be able to send a receive text and sms will be distributed to members

  19. SMS: Copy entire text message conversation with sender name & Number and date-time

    48 votes

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    16 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Main main Jordan commented  · 

    - cx wants to copy the sms together with its details using the RingCentral app-In this way if they copy the SMS it also contains the date and time.