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Settings and activity

40 results found

  1. RingCX Analytics Report - Agent Name, Email Address, Status (Active or Inactive)

    10 votes

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    Planned  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Main main Jordan commented  · 

    Another customer is requesting a Report that should show the inactive and active agents in RingCx

    Main main Jordan supported this idea  · 

  2. Any way to get alerted if a deskphone goes down

    2 votes

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    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Admin →
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    Main main Jordan commented  · 

    We want to be notified when a phone changes from online to offline on the RingCentral side.

  3. Reporting Capability on IVR Menu for key presses

    87 votes

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    Planned  ·  6 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Main main Jordan commented  · 

    see how many calls that press the IVR option 9 for example

    Main main Jordan supported this idea  · 

  4. call back to follow queue business hours

    23 votes

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    New  ·  5 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Main main Jordan shared this idea  · 

  5. Automatically set agent state back to Avaialble after RNA by timeout

    1 vote

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    Needs More Information  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Main main Jordan shared this idea  · 

  6. - Susan reports they are receiving inappropriate chat - The wanted to confirm if its the same person that is pretending to be a 30 different

    2 votes

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    Needs More Information  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Main main Jordan shared this idea  · 

  7. Stay on Available status when Rejecting Calls

    3 votes

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    Needs More Information  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Main main Jordan commented  · 

    When an agent doesn't answer the call, their status changes to RNA.
    Do you have an option to automatically change their status back to available?

  8. ringcx for salesforce queue name

    2 votes

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    Implemented  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Admin →
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    Main main Jordan shared this idea  · 

  9. download call recordings by date range not using the URL

    3 votes

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    New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Admin →
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    Main main Jordan shared this idea  · 

  10. Caller ID bucket per city

    2 votes

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    New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Admin →
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    Main main Jordan shared this idea  · 

  11. ms voice authentication message will start to play even the user have not answer their RingCentral phone or app

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Main main Jordan shared this idea  · 

  12. Add disposition to to a call if an agent forgot to add one or change the disposition after the call concludes

    1 vote

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Main main Jordan shared this idea  · 

  13. Spanish Support for RingSense Transcription and Translation (to English)

    35 votes

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    8 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Admin →
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    Implemented  ·  Eugene responded

    See the Language dropdown in the Organization tab in Admin Settings.

    Main main Jordan supported this idea  · 
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    Main main Jordan commented  · 

    Option for French translations via transcripts . The transcripts that are available within "interactions" for the french speaking calls, can the transcript be provided in French and English.

    This is for quality assurance purposes. So we may review/grade the quality of performance for English as well as French calls.
    the transcripts for calls in French - the transcript is also in French. This creates a copy and paste workflow to Quality Assure Check any interactions so they can be reviewed in English.

  14. we would love to see this in future releases, especially in the case of running multiple outbound campaigns on the predictive mode. It would

    1 vote

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    New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Admin →
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    Main main Jordan shared this idea  · 

  15. agent name to show up if an internal max agent user called in.

    1 vote

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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    Main main Jordan shared this idea  · 

  16. Restrict my agents from seeing the "New messages" inbox

    3 votes

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    New  ·  0 comments  ·  RingCX » Digital experience  ·  Admin →
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    Main main Jordan shared this idea  · 

  17. Instead of the customer pressing a key to listen to a pre-recorded message, they would receive a website link via text message

    2 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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    Main main Jordan shared this idea  · 

  18. Analytics alert when the number of calls exceed threshold

    8 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Main main Jordan shared this idea  · 

  19. bypass hours on internal calls

    4 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Admin →
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    Main main Jordan shared this idea  · 

  20. Ring deskphone only when receiving contact center calls

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Main main Jordan shared this idea  · 
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