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28 results found

  1. Spanish Support for RingSense Transcription and Translation (to English)

    32 votes
    8 comments  ·  RingSense & AI » Other  ·  Admin →
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    Main main Jordan supported this idea  · 
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    Main main Jordan commented  · 

    Option for French translations via transcripts . The transcripts that are available within "interactions" for the french speaking calls, can the transcript be provided in French and English.

    This is for quality assurance purposes. So we may review/grade the quality of performance for English as well as French calls.
    the transcripts for calls in French - the transcript is also in French. This creates a copy and paste workflow to Quality Assure Check any interactions so they can be reviewed in English.

  2. we would love to see this in future releases, especially in the case of running multiple outbound campaigns on the predictive mode. It would

    1 vote
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Main main Jordan shared this idea  · 

  3. agent name to show up if an internal max agent user called in.

    1 vote
    New  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Main main Jordan shared this idea  · 

  4. Restrict my agents from seeing the "New messages" inbox

    1 vote
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Main main Jordan shared this idea  · 

  5. Instead of the customer pressing a key to listen to a pre-recorded message, they would receive a website link via text message

    2 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Main main Jordan shared this idea  · 

  6. Analytics alert when the number of calls exceed threshold

    6 votes
    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Main main Jordan shared this idea  · 

  7. bypass hours on internal calls

    3 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Admin Portal  ·  Admin →
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    Main main Jordan shared this idea  · 

  8. Ring deskphone only when receiving contact center calls

    1 vote
    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Main main Jordan shared this idea  · 

  9. DND - Presence Key Notification

    30 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Main main Jordan commented  · 

    Here are additional details from our customer about this is related to this feature request.


    1. Additional details for the feature that you are requesting: I am wanting to be able to show across all deskphones in the office a red light/blinking red light when one person is on dnd from their deskphone
    2. What problem are you trying to solve or what problems does the current functionality cause? Anyone that is on dnd/blf key shows idle on their deskphones causing wasted time/ customer gets sent to dnd person to just get a voicemail.
    3. How do you want the feature/product to work (proposed solution)? Someone in the office presses dnd key and their phone blf shows red/flashing red. That way to know we are in a meeting.

  10. Stop Super Admins to enable the check box "Message Tab Shown in Main Navigation"

    2 votes
    New  ·  1 comment  ·  Phone & Messaging » Team Messaging  ·  Admin →
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    Main main Jordan commented  · 

    Additional details for the feature that you are requesting:
    1. What is your use case for this feature request?

    We are a government agency in the state of florida. This means we need to provide public records for almost anything based on existing rules and guidance. For chatting, the City has MS Teams as a chat standard, so this would be the platform of choice for many reasons.
    What problem are you trying to solve or what problems does the current functionality cause?
    Ring central has no search capabilities for public records in any consolidated way.
    How do you want the feature/product to work (proposed solution)?
    I want the ring central chat capability to seamlessly work so that it uses MS Teams, or that I can disable it at the system level in ring central.

    Main main Jordan shared this idea  · 

  11. admin to change profile picture

    3 votes
    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Main main Jordan shared this idea  · 

  12. Billing Contact info to send notifications to multiple email addresses

    1 vote
    0 comments  ·  Events & Video » Other  ·  Admin →
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    Main main Jordan shared this idea  · 

  13. Our customer needs to see who deleted the faxes or messages in audit trail

    3 votes
    0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Main main Jordan shared this idea  · 

  14. Add to the call queue an announcement to tell callers what number they are in line and the estimated wait time.

    22 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Main main Jordan supported this idea  · 
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    Main main Jordan commented  · 

    cx needs a feature for our call queue to announce how many calls are ahead of the caller and how long is the wait time.

  15. put none RingCentral contacts to their deskphone's presence keys

    1 vote
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Main main Jordan shared this idea  · 

  16. - cx needs an option an in the online account or app to make the personal contacts centralized.

    5 votes
    Planned  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Main main Jordan shared this idea  · 

  17. A report that will show users that is not making calls or not taking advantage of their MVP license.

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Main main Jordan shared this idea  · 

  18. Swap numbers online

    3 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Main main Jordan shared this idea  · 

  19. allow overlap of 2 different rules

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Main main Jordan shared this idea  · 

  20. Our customer request that a call queue member still get a second queue calls from the queue if they are already on another call.

    12 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Main main Jordan shared this idea  · 
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