Set Default or Store Business Hour Override Settings
If a queue event is defined for an action like send the call to voicemail, and the destination is an email address, that value or information should be able to be referenced when creating a business hour override.
Use case: We have a queue event set with a DTMF tone to route the caller to voicemail. That queue event sends an email to a specific address. If we create a business hour override on that queue to close the queue, we typically send the queue to the same voicemail & email address as defined in the queue event. Today, this requires copying the email address destination from the queue event, and then pasting it into the business hour override action. We would prefer the business hour override to either 1) read from existing queue events and allow those to be selected as a business hour override action, or 2) allow a business hour override action to be saved, so it can be re-used in the future, eliminating the need to copy and paste an email address and instead select the saved address from a dropdown.
