NICE CXOne has a Workforce Intelligence module that allows you to schedule various items including assigning or removing skills from an agent, setting agent proficiency levels, etc.

We would like this same functionality in RingCX. Use case:
We have queues set up for different geographical locations of the country. A small group of agents are assigned to each geographic queue. At the start and end of the business day, call volume into certain geographic queues drops off sharply, but we still need agent staffing in all queues. We then reassign agents, so they are part of all queues. Example: there are geographic queues A, B, C, and D, which are all open from 8AM-6PM. Agent 1 is assigned queues A&B and works from 8AM-5PM. Agent 2 is assigned queues B&C and works from 9AM-6PM. Agent 3 is assigned queues C&D and works from 9AM-6PM. Because Agent 1 is done working at 5PM, there is no queue coverage from 5-6PM on queue A. Agents 2 & 3 are still working until 6PM, but RingCX today requires a supervisor to manually go in and assign Agents 2 & 3 to queue A. We would like this to be an action that can be scheduled in RingCX. We would set a schedule so that Agents 2 & 3 are added to queue A at 5PM on selectable days. Then once the business closes at 6PM, another scheduled action would occur to remove Agents 2 & 3 from queue A at 6PM, so that Agent 2 is back in their original queues of queue B & C on the next business day, and Agent 3 is back in their original queues of queue C &D the next business day.