turn off chat during after hours
To have an option in queue events that will automatically turn off the chat during after hours.
1
vote
John Erick
shared this idea
- A queue event exists already that will stop routing and send back an automated messages
- In Messaging targeting rules there are conditions to show the chat or not based on time of day, day of week etc.
- We have also added "Show chat widget based on agent availability" currently in beta, available by request
