← RingCentral Ideas

Settings and activity

67 results found

  1. would like digital interactions to prompt the agent only after they finish the call, not while the call is in progress

    4 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    John Erick supported this idea  · 

  2. Allow Using the Hold Button on the Desk Phone

    42 votes
    Under Review  ·  5 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    John Erick supported this idea  · 

  3. Huge Volume Fax using Email to Fax

    5 votes
    New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Admin →
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    John Erick supported this idea  · 

  4. RingCX Analytics Platform

    4 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    John Erick shared this idea  · 

  5. Yearly Report for Calling Minutes Usage Per Month and Per Phone Number

    3 votes
    New  ·  0 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Admin →
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    John Erick supported this idea  · 

  6. Include Name & Number in Caller ID

    24 votes
    Under Review  ·  7 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    John Erick supported this idea  · 

  7. Super Admin Can View any Message/FAX/Voicemail

    64 votes
    Under Review  ·  14 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    John Erick supported this idea  · 

  8. I want to remove entering a password everytime I listen to a voicemail please.

    3 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    John Erick supported this idea  · 

  9. User last login history in RingEX

    7 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    John Erick supported this idea  · 

  10. exclude specific area code in local connect

    5 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    John Erick shared this idea  · 

  11. Add Robocall filter

    2 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    John Erick supported this idea  · 

  12. Hide Contact Center Numbers from Being Used as Caller ID

    11 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    John Erick supported this idea  · 

  13. Allow more than 10 people on a group SMS

    51 votes
    Under Review  ·  6 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    John Erick supported this idea  · 

  14. Generate Report based on Caller ID Number

    12 votes
    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    John Erick supported this idea  · 

  15. RingCX Chats are being forwarded to Ignored message.

    2 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    John Erick shared this idea  · 

  16. Super Admin should be able to access voicemail recordings using the Call log report

    11 votes
    0 comments  ·  Analytics & Reporting » Accessibility  ·  Admin →
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    John Erick supported this idea  · 

  17. User greeting in RingCX Agent.

    32 votes
    Future Consideration  ·  10 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    John Erick shared this idea  · 

  18. Shared Voicemails: Increase number of voicemail boxes per co-recipient

    88 votes
    Under Review  ·  22 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    John Erick supported this idea  · 

  19. Customer wants 2 user ext to receive fax from main fax line

    15 votes
    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    John Erick supported this idea  · 

  20. Stay on Call - Call Transfers - Toggle Feature

    17 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    John Erick supported this idea  · 
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