Settings and activity

86 results found

1. Automatically Update Desk Phone Time Zone When Site Time Zone Is Changed

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   John Erick supported this idea  ·  Nov 3, 2026

2. Add Permanent UTC Offset Time Zone Options

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   John Erick supported this idea  ·  Nov 3, 2026

3. add fields in the the fax template

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   New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Edit…  ·  Delete…  ·  Admin →
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   John Erick shared this idea  ·  Jun 16, 2026

4. option to remove the KPI on the report

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   John Erick shared this idea  ·  Apr 27, 2026

5. extend the number of days available for downloading the audit trail.

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Edit…  ·  Delete…  ·  Admin →
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   John Erick shared this idea  ·  Apr 22, 2026

6. Add functionality in the Admin Portal to generate and download a report listing all phones along with their associated E911 details.

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   New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   John Erick shared this idea  ·  Feb 11, 2026

7. Set up Microsoft dynamics 365 to RingCentral mobile app

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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   John Erick shared this idea  ·  Feb 2, 2026

8. ability to see/download the SIP settings in the Admin portal.

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   John Erick shared this idea  ·  Jan 26, 2026

9. The customer would like to have a way to monitor hardware (both the Polycom OBi302 and Cisco ATA191) by way of an API or SNMP.

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » APIs  ·  Delete…  ·  Admin →
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   John Erick supported this idea  ·  Dec 16, 2025

10. Fax using optional fax numbers on cover sheet

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    New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    John Erick supported this idea  ·  Oct 28, 2025

11. Preserve Caller ID When Transferring from RingCX to RingEX

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    Future Consideration  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    John Erick supported this idea  ·  Oct 20, 2025

12. multiple sms recipients for call ques

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    John Erick supported this idea  ·  Oct 16, 2025

13. Admin Visibility for Auto-Reply SMS Settings

    8 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    John Erick supported this idea  ·  Oct 7, 2025

14. Ability to reply to other's SMS.

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Edit…  ·  Delete…  ·  Admin →
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    John Erick shared this idea  ·  Oct 2, 2025

15. Sync RingCentral Desktop Application With RingCX

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    Planned  ·  28 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    John Erick supported this idea  ·  Sep 26, 2025

16. RingCentral Conference Meeting

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    Under Review  ·  0 comments  ·  Events & Video » Webinar  ·  Delete…  ·  Admin →
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    John Erick supported this idea  ·  Aug 13, 2025

17. Recurring option in Webinar for RCV

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    New  ·  1 comment  ·  Events & Video » Webinar  ·  Delete…  ·  Admin →
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    John Erick supported this idea  ·  Jul 16, 2025

18. Ability to disable the contact in RingCentral App.

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Edit…  ·  Delete…  ·  Admin →
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    John Erick shared this idea  ·  Jul 16, 2025

19. RingCX Audit Log Feature – Agent Status

    11 votes

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    New  ·  3 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    John Erick commented  ·  Jul 16, 2025  ·  Edit…  ·  Delete…

    ability to see who change the status of the agent.

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    John Erick supported this idea  ·  Jul 16, 2025

20. increase the maximum character counts for ringcx SMS

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    0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminKirill.V (Group Product Manager, RingCentral) responded

    It is hidden under the beta flag and is about to be GAed. Please, reach out to me kirill.v.valov@ringcentral.com to enable the feature on your account

    John Erick shared this idea  ·  Jul 9, 2025