Overall Platform Intuitiveness and Team Adoption
Client Feedback on Current Setup:
- The platform is not intuitive for their team, particularly compared to Gmail
- Significant training and manual effort required to manage workflows
- Difficult to gain team adoption due to lack of visibility and increased overhead
Request
- More intuitive UI/UX
- Fewer clicks to perform routine actions (assignment, visibility, filtering)
- A faster learning curve for new agents
3
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Reyann
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