Settings and activity
19 results found
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2 votes
Reyann
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13 votes
Reyann
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20 votes
Reyann
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6 votes
Reyann
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RingCX Analytics: Additional Metrics and Elements to Simplify Use and Provide Enhanced Functionality
30 votes
Reyann
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58 votes
Reyann
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11 votes
Reyann
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196 votes
Reyann
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6 votes
We're excited to announce that we've listened to your feedback have rolled out a new update for the RingCX for HubSpot extension!
The Click to SMS feature is now available.
https://support.ringcentral.com/article-v2/Navigating-RingCX-for-HubSpot-as-a-user.html?brand=RingCentral&product=RingCX&language=en_US
Reyann
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3 votes
Reyann
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3 votes
Read/Unread by customer or agent?
For agent: in a collaborative settings, just opening the email, doesn't mean much, the point is to be assigned on the email.
For responded/unresponded: status_in: New or Replied
please provide more details what and why is needed for searching, what objective it achieves.
Reyann
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3 votes
If the following options are checked:
- Threading heuristics
- Common ancestors threading
Then replies to the same thread should be aggregated to the same thread and conversation will be reopened
Please provide examples (thread id) if this is not the case
Reyann
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3 votes
We currently have a very permissive system, where all agents can view and act on all channels.
Are you asking for the ability to simply leave the visibility, but remove the ability to engage (change ownership) or reply to the customers from the All messages mode for all channels?
Reyann
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5 votesFuture Consideration · 0 comments · RingCX » Automated outbound dialing, campaign & lead mngmt · Admin →
Reyann
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8 votes
Reyann
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14 votes
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28 votes
Reyann
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25 votes
Reyann
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23 votes
Reyann
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