Settings and activity

19 results found

1. Retain Deskphone Pairing While Using RingCX in the RingCentral App

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Reyann supported this idea  ·  Oct 16, 2025

2. Call Parking in RingCX

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   Under Review  ·  3 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Reyann supported this idea  ·  Oct 7, 2025

3. Shorten RingCX Historical Report Refresh Time Rate

   20 votes

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   Under Review  ·  3 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Reyann supported this idea  ·  Sep 30, 2025

4. Increase Historical Report Capacity

   6 votes

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   Under Review  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Reyann supported this idea  ·  Sep 30, 2025

5. RingCX Analytics: Additional Metrics and Elements to Simplify Use and Provide Enhanced Functionality

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   30 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Reyann supported this idea  ·  Sep 30, 2025

6. transfer

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   58 votes

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   Under Review  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Reyann supported this idea  ·  Sep 30, 2025

7. Real-Time Call Recording Availability for Compliance

   11 votes

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   New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Reyann supported this idea  ·  Sep 30, 2025

8. call offers for the longest wait time

   196 votes

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   Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Reyann supported this idea  ·  Aug 15, 2025

9. RingCX HubSpot Extension Ability to send SMS

   6 votes

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   0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminPaula (Group Product Manager, RingCentral) responded

   We're excited to announce that we've listened to your feedback have rolled out a new update for the RingCX for HubSpot extension!

   The Click to SMS feature is now available.

   https://support.ringcentral.com/article-v2/Navigating-RingCX-for-HubSpot-as-a-user.html?brand=RingCentral&product=RingCX&language=en_US

   Reyann supported this idea  ·  Aug 13, 2025

10. Overall Platform Intuitiveness and Team Adoption

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Reyann shared this idea  ·  Aug 5, 2025

11. Efficiency in Searching and Retrieving Customer Correspondence

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    0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Needs More Information  ·  AdminGrigori (Product Manager Contact Center, RingCentral) responded

    Read/Unread by customer or agent?

    For agent: in a collaborative settings, just opening the email, doesn't mean much, the point is to be assigned on the email.

    
    

    For responded/unresponded: status_in: New or Replied

    
    

    please provide more details what and why is needed for searching, what objective it achieves.

    
    

    Reyann shared this idea  ·  Aug 5, 2025

12. Maintaining Cohesive Threads with Individual Customers

    3 votes

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    0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Needs More Information  ·  AdminGrigori (Product Manager Contact Center, RingCentral) responded

    If the following options are checked:

    • Threading heuristics
    • Common ancestors threading

    
    

    Then replies to the same thread should be aggregated to the same thread and conversation will be reopened

    
    

    Please provide examples (thread id) if this is not the case

    
    

    
    

    Reyann shared this idea  ·  Aug 5, 2025

13. Flexibility in Assigning and Managing Email Communications

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    0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Needs More Information  ·  AdminGrigori (Product Manager Contact Center, RingCentral) responded

    We currently have a very permissive system, where all agents can view and act on all channels.

    
    

    Are you asking for the ability to simply leave the visibility, but remove the ability to engage (change ownership) or reply to the customers from the All messages mode for all channels?

    Reyann shared this idea  ·  Aug 5, 2025

14. able to remove duplicates found in this list and existing list

    5 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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    Reyann supported this idea  ·  Jul 17, 2025

15. Live Transcription on RingCX

    8 votes

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    Planned  ·  1 comment  ·  RingCX » AI agent & supervisor assist  ·  Delete…  ·  Admin →
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    Reyann shared this idea  ·  Jul 3, 2025

16. RingCX Voice Queue Call Distribution

    14 votes

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    Under Review  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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17. Add Rotational setup for call queue

    28 votes

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    8 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Reyann supported this idea  ·  Jun 23, 2025

18. RingCX - Play Remaining Esimated Wait Time to Callers in Queues (More than just once)

    25 votes

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    Under Review  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Reyann supported this idea  ·  Jan 7, 2025

19. ringcx analytics restrict

    23 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Reyann supported this idea  ·  Dec 17, 2024