Expand Agent Notes on Disposition window
Currently, when agents are in the Disposition state and enter disposition notes, the notes field does not expand once the content exceeds a single line. This limits visibility and makes it harder for agents to review or edit longer notes.
Proposed Enhancement:
Enable the Agent Notes field to automatically expand (or provide a manual resize option) when text exceeds one line, allowing agents to view and edit their full notes without excessive scrolling.
Benefits:
Improves note-taking efficiency
Reduces errors from missed or overlooked information
Enhances agent experience and productivity
3
votes
Darlene
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