← RingCentral Ideas

Settings and activity

27 results found

  1. Enable hyperlink to External URL column for RingCX Outbound dialer

    6 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Darlene commented  · 

    Screenshot of Lead upload and RCX Agent View

    Darlene shared this idea  · 

  2. Auto-populate the Disposition name to the Subject in Email templates for call disposition

    2 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Darlene shared this idea  · 

  3. First Call Resolution report

    1 vote
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Darlene shared this idea  · 

  4. Add Rotational setup for call queue

    23 votes
    5 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Darlene supported this idea  · 

  5. Auto populate AI Summary in Email Templates when dispositioning a call

    2 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Darlene shared this idea  · 

  6. Salesforce embedded Agent to have "All messages" for agents to view old/closed messages

    3 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Darlene shared this idea  · 

  7. Change the Pre-chat form title heading from H1 to a regular span, or a lower heading level such as H3 or H4

    8 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
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    Darlene shared this idea  · 

  8. Configure "Total" column in RT inbound dashboard to sum-up unique avail agents only

    1 vote
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Darlene shared this idea  · 

  9. exclude specific area code in local connect

    5 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Darlene supported this idea  · 

  10. Have an Supervisor close/disposition a chat via Supervisor Dashboard

    6 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
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    Darlene shared this idea  · 

  11. Supervisor having the ability to Transfer the interactions under supervisor Dashboard

    3 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
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    Darlene shared this idea  · 

  12. Transfer Digital Interactions with automatic recategorization

    7 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
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    Darlene shared this idea  · 

  13. Ability to delete multiple messages in digital queues

    9 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
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    Darlene supported this idea  · 

  14. Spam detection for chats

    34 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
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    Darlene shared this idea  · 

  15. Include Name & Number in Caller ID

    24 votes
    Under Review  ·  7 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Darlene supported this idea  · 

  16. Ringcx voicemail Email notification includes transcript of the voicemail

    28 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Darlene supported this idea  · 

  17. Improvement with the CX queue voicemail options.

    23 votes
    Future Consideration  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Darlene supported this idea  · 

  18. Hide SFTP credentials in the RingCX Recording Delivery

    7 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Darlene shared this idea  · 

  19. RingCX - Play Remaining Esimated Wait Time to Callers in Queues (More than just once)

    24 votes
    Under Review  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Darlene supported this idea  · 

  20. RingCX Queue/Global Phonebook used for Manual Outbound Calls

    53 votes
    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Darlene supported this idea  · 
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