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Settings and activity

8 results found

  1. RingCX Queue/Global Phonebook used for Manual Outbound Calls

    6 votes

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    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Darlene supported this idea  · 

  2. "Agent Specific Callback" Disposition, be available for Voice Queue calls

    3 votes

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    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  3. RingCX Dialer Completed Lead list Notification

    4 votes

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    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Darlene supported this idea  · 
    Darlene shared this idea  · 

  4. Allow adjustments to a Local Connect Bucket

    9 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Darlene supported this idea  · 

  5. Access to Transcript URL for Engage Messaging Channel Type in RingCX Analytics

    4 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Darlene supported this idea  · 

  6. Improve Speed of Historical Reports

    2 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Darlene supported this idea  · 

  7. Historical Reports to include additional data fields

    8 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Darlene supported this idea  · 

  8. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

    73 votes

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    Planned  ·  5 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Darlene supported this idea  ·