Settings and activity

9 results found

1. RingCX - Play Remaining Esimated Wait Time to Callers in Queues (More than just once)

   11 votes

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   New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Darlene supported this idea  ·  Jan 7, 2025

2. RingCX Queue/Global Phonebook used for Manual Outbound Calls

   10 votes

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   New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Darlene supported this idea  ·  Oct 18, 2024

3. "Agent Specific Callback" Disposition, be available for Voice Queue calls

   3 votes

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   New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Darlene supported this idea  ·  Oct 18, 2024

4. RingCX Dialer Completed Lead list Notification

   4 votes

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   New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Darlene supported this idea  ·  Oct 18, 2024
   Darlene shared this idea  ·  Oct 16, 2024

5. Allow adjustments to a Local Connect Bucket

   9 votes

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   Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Darlene supported this idea  ·  Oct 18, 2024

6. Access to Transcript URL for Engage Messaging Channel Type in RingCX Analytics

   5 votes

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   Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Darlene supported this idea  ·  Oct 16, 2024

7. Improve Speed of Historical Reports

   2 votes

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   Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Darlene supported this idea  ·  Oct 16, 2024

8. Historical Reports to include additional data fields

   8 votes

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Darlene supported this idea  ·  Oct 16, 2024

9. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

   82 votes

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   Planned  ·  6 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Darlene supported this idea  ·  Sep 17, 2024