← RingCentral Ideas

Settings and activity

26 results found

  1. Auto-populate the Disposition name to the Subject in Email templates for call disposition

    2 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Darlene shared this idea  · 

  2. First Call Resolution report

    1 vote
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Darlene shared this idea  · 

  3. Add Rotational setup for call queue

    21 votes
    5 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Darlene supported this idea  · 

  4. Auto populate AI Summary in Email Templates when dispositioning a call

    2 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Darlene shared this idea  · 

  5. Salesforce embedded Agent to have "All messages" for agents to view old/closed messages

    3 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Darlene shared this idea  · 

  6. Change the Pre-chat form title heading from H1 to a regular span, or a lower heading level such as H3 or H4

    8 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
    How important is this to you?
    Darlene shared this idea  · 

  7. Configure "Total" column in RT inbound dashboard to sum-up unique avail agents only

    1 vote
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Darlene shared this idea  · 

  8. exclude specific area code in local connect

    5 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Darlene supported this idea  · 

  9. Have an Supervisor close/disposition a chat via Supervisor Dashboard

    1 vote
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
    How important is this to you?
    Darlene shared this idea  · 

  10. Supervisor having the ability to Transfer the interactions under supervisor Dashboard

    1 vote
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
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    Darlene shared this idea  · 

  11. Transfer Digital Interactions with automatic recategorization

    3 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
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    Darlene shared this idea  · 

  12. Ability to delete multiple messages in digital queues

    6 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
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    Darlene supported this idea  · 

  13. Spam detection for chats

    6 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
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    Darlene shared this idea  · 

  14. Include Name & Number in Caller ID

    24 votes
    Under Review  ·  7 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Darlene supported this idea  · 

  15. Ringcx voicemail Email notification includes transcript of the voicemail

    26 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Darlene supported this idea  · 

  16. Improvement with the CX queue voicemail options.

    20 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Darlene supported this idea  · 

  17. Hide SFTP credentials in the RingCX Recording Delivery

    7 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Darlene shared this idea  · 

  18. RingCX - Play Remaining Esimated Wait Time to Callers in Queues (More than just once)

    24 votes
    Under Review  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Darlene supported this idea  · 

  19. RingCX Queue/Global Phonebook used for Manual Outbound Calls

    52 votes
    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Darlene supported this idea  · 

  20. "Agent Specific Callback" Disposition, be available for Voice Queue calls

    10 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Darlene supported this idea  · 
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