Settings and activity

37 results found

1. Route Calls to the Agent With the Longest Time in AVAILABLE State

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Edit…  ·  Delete…  ·  Admin →
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   Darlene shared this idea  ·  Nov 24, 2025

2. Sync RingCentral Desktop Application With RingCX

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   Planned  ·  21 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Darlene supported this idea  ·  Sep 15, 2025

3. RingCX Admin Custom Role Limitations

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   New  ·  0 comments  ·  RingCX » Admin experience  ·  Edit…  ·  Delete…  ·  Admin →
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   Darlene shared this idea  ·  Sep 15, 2025

4. Expand Agent Notes on Disposition window

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   Needs More Information  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Darlene shared this idea  ·  Aug 11, 2025

5. Call journey report for RCX

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   Planned  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Darlene supported this idea  ·  Aug 8, 2025

6. Retain Originating Caller ID During RingEX to RingCX Transfers

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   Future Consideration  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Darlene shared this idea  ·  Aug 5, 2025

7. Call Parking in RingCX

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   Under Review  ·  3 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Darlene supported this idea  ·  Aug 5, 2025

8. Native Call Waiting Functionality with Real-Time Caller ID Visibility for In-Queue Callers in RingCX Agent Interface

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Darlene shared this idea  ·  Aug 5, 2025

9. Quality of Service (QoS) Portal for RingCX Calls

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   New  ·  10 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Darlene supported this idea  ·  Jul 28, 2025

10. Option to Sort Old Messages/interactions at the Top

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    New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Darlene shared this idea  ·  Jul 21, 2025

11. Enable hyperlink to External URL column for RingCX Outbound dialer

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    Under Review  ·  1 comment  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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    Darlene commented  ·  Jun 23, 2025  ·  Edit…  ·  Delete…

    Screenshot of Lead upload and RCX Agent View

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    Darlene shared this idea  ·  Jun 23, 2025

12. Auto-populate the Disposition name to the Subject in Email templates for call disposition

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Darlene shared this idea  ·  Jun 20, 2025

13. First Call Resolution report

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Darlene shared this idea  ·  Jun 20, 2025

14. Add Rotational setup for call queue

    28 votes

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    8 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Darlene supported this idea  ·  Jun 18, 2025

15. Auto populate AI Summary in Email Templates when dispositioning a call

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Darlene shared this idea  ·  Jun 13, 2025

16. Salesforce embedded Agent to have "All messages" for agents to view old/closed messages

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    Needs More Information  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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    Darlene shared this idea  ·  Jun 3, 2025

17. Change the Pre-chat form title heading from H1 to a regular span, or a lower heading level such as H3 or H4

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    9 votes

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    Under Review  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Darlene shared this idea  ·  May 28, 2025

18. Configure "Total" column in RT inbound dashboard to sum-up unique avail agents only

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Darlene shared this idea  ·  May 22, 2025

19. exclude specific area code in local connect

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Darlene supported this idea  ·  May 16, 2025

20. Have an Supervisor close/disposition a chat via Supervisor Dashboard

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    Future Consideration  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Darlene shared this idea  ·  Apr 14, 2025