Settings and activity

13 results found

1. Include Name & Number in Caller ID

   22 votes

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   Under Review  ·  6 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Darlene supported this idea  ·  Feb 7, 2025

2. Ringcx voicemail Email notification includes transcript of the voicemail

   5 votes

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   New  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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   Darlene supported this idea  ·  Feb 3, 2025

3. Improvement with the CX queue voicemail options.

   11 votes

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   New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Darlene supported this idea  ·  Feb 3, 2025

4. Hide SFTP credentials in the RingCX Recording Delivery

   6 votes

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   Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Darlene shared this idea  ·  Jan 30, 2025

5. RingCX - Play Remaining Esimated Wait Time to Callers in Queues (More than just once)

   18 votes

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   New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Darlene supported this idea  ·  Jan 7, 2025

6. RingCX Queue/Global Phonebook used for Manual Outbound Calls

   40 votes

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   Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Darlene supported this idea  ·  Oct 18, 2024

7. "Agent Specific Callback" Disposition, be available for Voice Queue calls

   3 votes

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   New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Darlene supported this idea  ·  Oct 18, 2024

8. RingCX Dialer Completed Lead list Notification

   5 votes

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   Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Darlene supported this idea  ·  Oct 18, 2024
   Darlene shared this idea  ·  Oct 16, 2024

9. Allow adjustments to a Local Connect Bucket

   9 votes

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   Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Darlene supported this idea  ·  Oct 18, 2024

10. Access to Transcript URL for Engage Messaging Channel Type in RingCX Analytics

    5 votes

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    Implemented  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Darlene supported this idea  ·  Oct 16, 2024

11. Improve Speed of Historical Reports

    2 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Darlene supported this idea  ·  Oct 16, 2024

12. Historical Reports to include additional data fields

    8 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Darlene supported this idea  ·  Oct 16, 2024

13. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

    88 votes

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    Planned  ·  7 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Darlene supported this idea  ·  Sep 17, 2024