← RingCentral Ideas

Settings and activity

18 results found

  1. Have an Supervisor close/disposition a chat via Supervisor Dashboard

    1 vote
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
    How important is this to you?
    Darlene shared this idea  · 

  2. Supervisor having the ability to Transfer the interactions under supervisor Dashboard

    1 vote
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
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    Darlene shared this idea  · 

  3. Transfer Digital Interactions with automatic recategorization

    2 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
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    Darlene shared this idea  · 

  4. Ability to delete multiple messages in digital queues

    5 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
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    Darlene supported this idea  · 

  5. Spam detection for chats

    4 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
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    Darlene shared this idea  · 

  6. Include Name & Number in Caller ID

    23 votes
    Under Review  ·  7 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Darlene supported this idea  · 

  7. Ringcx voicemail Email notification includes transcript of the voicemail

    9 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
    How important is this to you?
    Darlene supported this idea  · 

  8. Improvement with the CX queue voicemail options.

    13 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Darlene supported this idea  · 

  9. Hide SFTP credentials in the RingCX Recording Delivery

    6 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Darlene shared this idea  · 

  10. RingCX - Play Remaining Esimated Wait Time to Callers in Queues (More than just once)

    20 votes
    Under Review  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Darlene supported this idea  · 

  11. RingCX Queue/Global Phonebook used for Manual Outbound Calls

    47 votes
    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Darlene supported this idea  · 

  12. "Agent Specific Callback" Disposition, be available for Voice Queue calls

    3 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Darlene supported this idea  · 

  13. RingCX Dialer Completed Lead list Notification

    5 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Darlene supported this idea  · 
    Darlene shared this idea  · 

  14. Allow adjustments to a Local Connect Bucket

    11 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Darlene supported this idea  · 

  15. Access to Transcript URL for Engage Messaging Channel Type in RingCX Analytics

    5 votes
    Implemented  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Darlene supported this idea  · 

  16. Improve Speed of Historical Reports

    2 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Darlene supported this idea  · 

  17. Historical Reports to include additional data fields

    8 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Darlene supported this idea  · 

  18. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

    95 votes
    Implemented  ·  11 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Darlene supported this idea  ·