Analytics and real time data discrepancies.
We need to have the correct data under the real-time analytics. Currently, there are discrepancies between the real data and the data shown on live reports, the numbers are not correct, and they do not correlate with the other widgets, some widgets show some data and some widgets show different data even when they should be reflecting the same numbers. Even checking under performance reports or business analytics will show some discrepancy, and it hinders our abilities to correctly assess the situation and give correct feedback or adjust our team numbers, etc. There is one example attached.
Charles Albert
shared this idea
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Mickey
commented
We did some calls with ring central to see the results of our Prospecting Hour which is from 9-10am daily to ensure we are tracking live performance. They Suggested we set up these reports that would be emailed out at 11am everyday and this is the Data we are getting. As you can see there is nothing there.
The PDF attached is the report I get every morning that shows phone activity from the previous day. Is there no way to get them to send this report same day specifically for the phone activity from 9-10am?