Requesting a feature that enables or requires clients to input their full phone number including the country code when requesting a callback.

Business Need:
Many global businesses use call forwarding (e.g., +1) to route calls to different tenants or regions. Currently, the callback form or IVR flow only accepts local numbers, meaning international clients cannot accurately request a callback. This leads to missed opportunities and forces teams to implement workaround solutions that don’t fully meet operational or compliance requirements.

Benefits:

Ensures international clients can successfully request callbacks.

Improves accuracy and efficiency of callback routing.

Reduces manual handling or missed return calls.

Supports global teams with multi-region call forwarding setups.

Example Use Case:
A UK client calls in and is rerouted to the other tenant now carrying (+1) tenant using internal forwarding.

The callback form only captures the local number without the “+44” prefix, preventing RingCX from placing a successful callback.

Allowing full international format input would resolve this.