Drop Down Global Phonebook for Transfers when using the Desktop Ap
If you use Web Based CX, the agent can utilize a drop down menu to access the Global Phonebook when transferring a call. It does NOT work when the agent is using the Desktop Ap. Can this be updated?
3
votes
David
shared this idea
Thank you for your interest in this product idea for RingCentral. Currently corporate directory is available for RingCX call transfers, and we have already started our work to integrate personal address book and other integrations as well.
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David
commented
We are looking for the ability to use RingCX Phonebook with SPOG. Currently this is only available via the RingCX Web and need the functionality extended to SPOG.