← RingCentral Ideas

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112 results found

  1. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

    88 votes
    Planned  ·  7 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Randi commented  · 

    In addition to the new cradle to grave historical reports, I am getting requests from customers who would like combined EX + CX Live Dashboards so that they may monitor EX and CX queues in one place. This would also be beneficial for EX users to have more visibility into the status of CX queues, so they know if agents are available prior to transferring.
    This request comes from an existing RingCX + RingEX customer, United Scripts.

    Randi supported this idea  · 

  2. RCX - Toggle for "Admin" and "Analytics" tile visibility on the RCX "Welcome" page

    13 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Randi supported this idea  · 

  3. Make Supervisor Assist feature easier to see in the UI

    5 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Randi supported this idea  · 

  4. Make Agent Assist features easier to access

    8 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Randi supported this idea  · 

  5. Enhance Agent States

    44 votes
    Future Consideration  ·  2 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Randi supported this idea  · 

  6. Post Call Surveys within the Interface

    8 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Randi supported this idea  · 

  7. Survey & Feedback after calls

    7 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Randi supported this idea  · 

  8. RingCX Alerts Enhanced Functionality

    6 votes
    Future Consideration  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Randi supported this idea  · 

  9. Chinese Language Support

    3 votes
    New  ·  0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Admin →
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    Randi shared this idea  · 

  10. Russian Language Transcription Support

    3 votes
    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Randi supported this idea  · 

  11. Hebrew Language Transcription Support

    3 votes
    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Randi supported this idea  · 

  12. Japanese language support

    3 votes
    0 comments  ·  RingSense & AI » Accessibility  ·  Admin →
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    Randi supported this idea  · 

  13. RingCX Voicemail to Digital Queue

    5 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Randi shared this idea  · 

  14. Automatic hold for warm transfers using integrated phone

    22 votes
    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    An error occurred while saving the comment
    Randi commented  · 

    When transferring calls and selecting "Stay on Call", the original caller is not placed on hold. Once the transfer is accepted, all 3 parties are connected.
    Warm transfers in EX place the caller on hold before connecting all 3 parties.
    If Stay On Call is not meant to act as a warm transfer, could we add that as an option?

    Randi supported this idea  · 

  15. Supervisor actively monitoring should be able to record

    9 votes
    0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Randi supported this idea  · 

  16. Ability to access RingEX EXTs (Users, queues) on RingCX IVR studio

    17 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Randi supported this idea  · 

  17. Internal chat for supervisors and agents

    35 votes
    0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Planned  ·  Michelle responded

    This will be addressed as a part of the Single Pane of Glass initiative.

    Randi supported this idea  · 

  18. Ability to do Screen Recording / Standalone Screen Recording

    14 votes
    Planned  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Randi supported this idea  · 

  19. RingCX Custom call routing on IVR for a specific date

    11 votes
    Needs More Information  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Randi supported this idea  · 

  20. Wrap Time / After Contact Work

    43 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Randi supported this idea  · 
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