Settings and activity

145 results found

1. Omnidirectional Allow RingCentral App Channels

   13 votes

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   New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  Oct 13, 2025

2. Productized Lead Loader API / Speed2Lead

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   7 votes

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   New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  Oct 13, 2025

3. Paging in RCX

   5 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  Oct 9, 2025

4. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

   83 votes

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   Under Review  ·  6 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  Oct 6, 2025

5. Add filter for Holiday 'Queue is Open' System Alerts

   77 votes

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   New  ·  7 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  Oct 6, 2025

6. calls whatsapp using Cloud API

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   22 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  Oct 6, 2025

7. INTERCEPT

   31 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  Sep 29, 2025

8. Sync RingCentral Desktop Application With RingCX

   261 votes

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   Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  Aug 25, 2025

9. Quality of Service (QoS) Portal for RingCX Calls

   60 votes

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   New  ·  10 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  Sep 29, 2025

10. RingCX- Ability to upload Audio File and change the system default audio

    10 votes

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    Future Consideration  ·  4 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  Sep 19, 2025

11. List Loader with Hubspot & RingCX

    1 vote

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    Under Review  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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    Randi shared this idea  ·  Aug 25, 2025

12. Hubspot List Loader

    1 vote

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    New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Edit…  ·  Delete…  ·  Admin →
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    Randi shared this idea  ·  Aug 25, 2025

13. RingCX HubSpot Extension Ability to send SMS

    6 votes

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    0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminPaula (Group Product Manager, RingCentral) responded

    We're excited to announce that we've listened to your feedback have rolled out a new update for the RingCX for HubSpot extension!

    The Click to SMS feature is now available.

    https://support.ringcentral.com/article-v2/Navigating-RingCX-for-HubSpot-as-a-user.html?brand=RingCentral&product=RingCX&language=en_US

    Randi supported this idea  ·  Aug 25, 2025

14. Add “All Messages” View for RingCX for HubSpot Embedded Agent

    8 votes

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    New  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  Aug 25, 2025

15. Extension dialing between CX and EX

    123 votes

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    Under Review  ·  22 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  Aug 25, 2025

16. Mobile app as endpoint of RingCX

    25 votes

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    Under Review  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  Jul 10, 2025

17. RingCX Digital interactions routing out of order

    2 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  Jul 9, 2025

18. RingCX - Limit Access to Real-time Analytics

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    Under Review  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  Jul 9, 2025

19. Real-Time Queue Status Visibility for Agents

    98 votes

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    New  ·  3 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  Jul 9, 2025

20. API library for Real Time Interaction Guidance

    9 votes

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    Future Consideration  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  Jul 9, 2025