Settings and activity

163 results found

1. Update RingCX Agent for ALL Interaction Types

   48 votes

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   New  ·  2 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  Mar 9, 2026

2. Custom field mapping for Microsoft Dynamics

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   Future Consideration  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   Randi shared this idea  ·  Feb 26, 2026

3. Preserve Agents’ extension as Caller ID for Internal Calls

   14 votes

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   Planned  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  Feb 24, 2026

4. Post call status to remain the same as the pre-call status for the agents/supervisors

   9 votes

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   Planned  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  Feb 19, 2026

5. Audit log to show when things are requeued by an agent

   11 votes

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   New  ·  2 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  Feb 19, 2026

6. Feature Request: Granular Call Monitoring Permissions for Agent Role

   24 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  Feb 19, 2026

7. Social Media Comment Threads - Lock Ability

   33 votes

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   Future Consideration  ·  2 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  Feb 19, 2026

8. When trying to requeue a call, it is impossible to cancel the requeue without hanging up the call.

   40 votes

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   New  ·  3 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  Feb 19, 2026

9. Ability to only show numbers assigned to the sub account to be used as outbound caller ID on RingCX Campaign

   10 votes

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   New  ·  1 comment  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  Feb 19, 2026

10. RingCX - Play Remaining Esimated Wait Time to Callers in Queues (More than just once)

    28 votes

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    Under Review  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  Feb 19, 2026

11. We need to be able to separate CIDS in Outbound caller ID by client so we can have agents working for one client not see or be able to pick

    10 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  Feb 19, 2026

12. RNA State Duration option

    10 votes

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    New  ·  5 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  Feb 19, 2026

13. Preserve Caller ID When Transferring from RingCX to RingEX

    25 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  Dec 17, 2025

14. Last Agent Routing with Digital Queues

    5 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Randi shared this idea  ·  Nov 21, 2025

15. Last Agent Routing with Outbound Dialer

    36 votes

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    New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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    Randi shared this idea  ·  Nov 19, 2025

16. Add Opt-In Surveys at Call Start, Auto-Prompted at Call End

    25 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  Nov 19, 2025

17. change button shape and placement

    24 votes

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    Planned  ·  3 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  Nov 19, 2025

18. Cost Centers built in RCX

    45 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  Nov 19, 2025

19. Dashboard for agents and supervisors in RingCX

    79 votes

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    Under Review  ·  11 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  Nov 19, 2025

20. RingCX Domo Integration (For Analytics)

    3 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  Nov 11, 2025