Settings and activity
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This will be addressed as a part of the Single Pane of Glass initiative.
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43 votesRandi supported this idea ·
When transferring calls and selecting "Stay on Call", the original caller is not placed on hold. Once the transfer is accepted, all 3 parties are connected.
Warm transfers in EX place the caller on hold before connecting all 3 parties.
If Stay On Call is not meant to act as a warm transfer, could we add that as an option?