Settings and activity

114 results found

1. Make Supervisor Assist feature easier to see in the UI

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   New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  Sep 13, 2024

2. Make Agent Assist features easier to access

   8 votes

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   Randi supported this idea  ·  Sep 13, 2024

3. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

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   Planned  ·  5 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  Aug 26, 2024

4. Enhance Agent States

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   Future Consideration  ·  2 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  Aug 26, 2024

5. Post Call Surveys within the Interface

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   Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  Aug 26, 2024

6. Survey & Feedback after calls

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  Aug 26, 2024

7. RingCX Alerts Enhanced Functionality

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   New  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  Aug 26, 2024

8. Chinese Language Support

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   New  ·  0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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   Randi shared this idea  ·  Aug 21, 2024

9. Russian Language Transcription Support

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   Randi supported this idea  ·  Aug 21, 2024

10. Hebrew Language Transcription Support

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    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  Aug 21, 2024

11. Japanese language support

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    0 comments  ·  RingSense & AI » Accessibility  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  Aug 21, 2024

12. RingCX Voicemail to Digital Queue

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    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Randi shared this idea  ·  Aug 6, 2024

13. Automatic hold for warm transfers using integrated phone

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    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Randi commented  ·  Jun 3, 2024  ·  Edit…  ·  Delete…

    When transferring calls and selecting "Stay on Call", the original caller is not placed on hold. Once the transfer is accepted, all 3 parties are connected.
    Warm transfers in EX place the caller on hold before connecting all 3 parties.
    If Stay On Call is not meant to act as a warm transfer, could we add that as an option?

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    Randi supported this idea  ·  Jun 3, 2024

14. Supervisor actively monitoring should be able to record

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    9 votes

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    0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  May 28, 2024

15. Ability to access RingEX EXTs (Users, queues) on RingCX IVR studio

    14 votes

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    Randi supported this idea  ·  May 28, 2024

16. Internal chat for supervisors and agents

    35 votes

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    0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Planned  ·  AdminMichelle (Sr. Customer Success Manager, RingCentral) responded

    This will be addressed as a part of the Single Pane of Glass initiative.

    Randi supported this idea  ·  May 28, 2024

17. Ability to do Screen Recording / Standalone Screen Recording

    14 votes

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    0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  May 28, 2024

18. RingCX Custom call routing on IVR for a specific date

    11 votes

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    Randi supported this idea  ·  May 28, 2024

19. RCX Co-Browse option to view other browser windows / tabs

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    Randi supported this idea  ·  May 28, 2024

20. Wrap Time / After Contact Work

    42 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  May 28, 2024