Settings and activity

162 results found

1. Post call status to remain the same as the pre-call status for the agents/supervisors

   8 votes

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   New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  Feb 19, 2026

2. Audit log to show when things are requeued by an agent

   9 votes

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   New  ·  2 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  Feb 19, 2026

3. Feature Request: Granular Call Monitoring Permissions for Agent Role

   23 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  Feb 19, 2026

4. Social Media Comment Threads - Lock Ability

   33 votes

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   Future Consideration  ·  2 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  Feb 19, 2026

5. When trying to requeue a call, it is impossible to cancel the requeue without hanging up the call.

   37 votes

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   New  ·  3 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  Feb 19, 2026

6. Ability to only show numbers assigned to the sub account to be used as outbound caller ID on RingCX Campaign

   10 votes

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   New  ·  1 comment  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  Feb 19, 2026

7. RingCX - Play Remaining Esimated Wait Time to Callers in Queues (More than just once)

   28 votes

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   Under Review  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  Feb 19, 2026

8. We need to be able to separate CIDS in Outbound caller ID by client so we can have agents working for one client not see or be able to pick

   10 votes

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  Feb 19, 2026

9. RNA State Duration option

   8 votes

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   New  ·  3 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  Feb 19, 2026

10. Preserve Caller ID When Transferring from RingCX to RingEX

    23 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  Dec 17, 2025

11. Last Agent Routing with Digital Queues

    5 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Randi shared this idea  ·  Nov 21, 2025

12. Last Agent Routing with Outbound Dialer

    33 votes

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    New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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    Randi shared this idea  ·  Nov 19, 2025

13. Add Opt-In Surveys at Call Start, Auto-Prompted at Call End

    24 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  Nov 19, 2025

14. change button shape and placement

    24 votes

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    Planned  ·  3 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  Nov 19, 2025

15. Cost Centers built in RCX

    42 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  Nov 19, 2025

16. Dashboard for agents and supervisors in RingCX

    72 votes

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    Under Review  ·  10 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  Nov 19, 2025

17. RingCX Domo Integration (For Analytics)

    3 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  Nov 11, 2025

18. Omnidirectional Allow RingCentral App Channels

    15 votes

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    New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  Oct 13, 2025

19. Productized Lead Loader API / Speed2Lead

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    7 votes

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    New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  Oct 13, 2025

20. Paging in RCX

    5 votes

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    New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  Oct 9, 2025