Subject: Feature Enhancement Request – Token-Based Access for RingCX Historical Reports

Description:
Currently, RingCX Analytics provides token-based access for Realtime Dashboards, enabling secure external display. However, this functionality is not available for Historical Reports, which limits the ability to securely and selectively share historical data with authorized users.

Use Case / Business Impact:

Organizations need access to historical RingCX data to generate reports and analyze trends.

Without token-based access, exporting historical reports requires manual CSV/XLS downloads or scheduled email/FTP deliveries, increasing operational overhead and delaying reporting.

Token-based access would allow only specific users to view these reports, preventing unrestricted access that can occur with shared reports.

Proposed Enhancement:

Extend existing token-based access functionality from Realtime Dashboards to Historical Reports.

Ensure tokens can be assigned to specific users or groups to control access.

Reference:

Current functionality for Realtime Dashboards: Displaying RingCX Real-time Reporting Dashboards on External Devices

Expected Benefit:

Securely share historical analytics with only authorized users.

Reduce manual report handling and improve workflow efficiency for organizations using RingCX Analytics.