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How can we improve RingCX?

RingCX: Agent & supervisor experience

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Other 115 ideas
Agent & supervisor experience 389 ideas
Admin experience 135 ideas
Interaction routing, workflow & queuing 247 ideas
Automated outbound dialing, campaign & lead mngmt 92 ideas
Digital experience 223 ideas
Realtime & historical analytics 237 ideas
Call & screen recording 69 ideas
AI WFM 2 ideas
AI quality management 25 ideas
AI agent & supervisor assist 19 ideas
Integrations & APIs 80 ideas

Allow Agents to Handle Multiple Calls Simultaneously

We would like to request for a feature that allow agents to handle multiple calls simultaneously.

3 votes

Jethro shared this idea · Dec 17, 2025 · Report… · Admin →

New · Dec 17, 2025

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Rich commented · October 14, 2026 3:10 PM · Report

This is a critical feature, we are already considering if we should abandon our new RingCX implementation over this feature.

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