Settings and activity

47 results found

1. Since the Real-Time Agent dashboard currently does not provide a dedicated metric for answered calls, this appears to be a limitation of the

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Jethro supported this idea  ·  Oct 29, 2026

2. Scheduled reports to be viewed in PDF Format

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Jethro shared this idea  ·  Oct 2, 2026

3. Easier access to RingCentral status message

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   New  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Jethro shared this idea  ·  Sep 30, 2026

4. Deleting a phone book entry should delete them automatically for all queues

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Edit…  ·  Delete…  ·  Admin →
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   Jethro shared this idea  ·  Sep 28, 2026

5. Disable access in RingCentral app while keeping access in RingCX Agent

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jethro shared this idea  ·  Sep 23, 2026

6. Ability to change default selection when transferring calls

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Edit…  ·  Delete…  ·  Admin →
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   Jethro shared this idea  ·  Sep 5, 2026

7. Ability to Bulk Update the Audio Settings of all Users

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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   Jethro shared this idea  ·  Aug 6, 2026

8. Agent Phonebook to show in alphabetical order

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   New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jethro shared this idea  ·  Jul 30, 2026

9. Add "Today" on Date Range filter for custom historical dashboards

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Edit…  ·  Delete…  ·  Admin →
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   Jethro shared this idea  ·  Jul 20, 2026

10. Ability to assign the "Templates" permission without enabling the "Users" permission

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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    Jethro shared this idea  ·  Jul 8, 2026

11. Force Log-out "Engage Digital On-Demand" users in Engage Digital

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    New  ·  0 comments  ·  RingCX » Digital experience  ·  Edit…  ·  Delete…  ·  Admin →
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    Jethro shared this idea  ·  Jun 22, 2026

12. Add Digital Interaction Details Report with Media/Attached Files

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    New  ·  0 comments  ·  RingCX » Digital experience  ·  Edit…  ·  Delete…  ·  Admin →
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    Jethro shared this idea  ·  Apr 28, 2026

13. Allow placing outbound calls using a hot desk phone without logging in

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Jethro shared this idea  ·  Apr 9, 2026

14. Ability to Block Incoming International Calls by Country or Area Code in RingCX

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Jethro supported this idea  ·  Mar 18, 2026

15. Feature Request: Improve Call Logging Reliability in RingCX Embedded Agent for Dynamics 365

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    Under Review  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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    Jethro supported this idea  ·  Mar 10, 2026

16. Allow to Map Dispositions to the Call Outcome field in RingCX for Hubspot

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    Under Review  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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    Jethro shared this idea  ·  Jan 23, 2026

17. Allow Agents to Handle Multiple Calls Simultaneously

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    New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jethro shared this idea  ·  Dec 17, 2025

18. Option to Disable Call Recording for Manual Outbound Calls

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    New  ·  0 comments  ·  RingCX » Admin experience  ·  Edit…  ·  Delete…  ·  Admin →
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    Jethro shared this idea  ·  Nov 17, 2025

19. Include Digital State of Agents

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    New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jethro shared this idea  ·  Nov 17, 2025

20. Remove Deleted Numbers in RingCX

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    New  ·  0 comments  ·  RingCX » Admin experience  ·  Edit…  ·  Delete…  ·  Admin →
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    Jethro shared this idea  ·  Nov 13, 2025