Settings and activity

40 results found

1. Agent Phonebook to show in alphabetical order

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Edit…  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Jethro shared this idea  ·  Jul 30, 2026

2. Add "Today" on Date Range filter for custom historical dashboards

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Edit…  ·  Delete…  ·  Admin →
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   Jethro shared this idea  ·  Jul 20, 2026

3. Ability to assign the "Templates" permission without enabling the "Users" permission

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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   Jethro shared this idea  ·  Jul 8, 2026

4. Force Log-out "Engage Digital On-Demand" users in Engage Digital

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   New  ·  0 comments  ·  RingCX » Digital experience  ·  Edit…  ·  Delete…  ·  Admin →
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   Jethro shared this idea  ·  Jun 22, 2026

5. Add Digital Interaction Details Report with Media/Attached Files

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   New  ·  0 comments  ·  RingCX » Digital experience  ·  Edit…  ·  Delete…  ·  Admin →
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   Jethro shared this idea  ·  Apr 28, 2026

6. Allow placing outbound calls using a hot desk phone without logging in

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Jethro shared this idea  ·  Apr 9, 2026

7. Ability to Block Incoming International Calls by Country or Area Code in RingCX

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Jethro supported this idea  ·  Mar 18, 2026

8. Feature Request: Improve Call Logging Reliability in RingCX Embedded Agent for Dynamics 365

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   Under Review  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   Jethro supported this idea  ·  Mar 10, 2026

9. Allow to Map Dispositions to the Call Outcome field in RingCX for Hubspot

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   Under Review  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   Jethro shared this idea  ·  Jan 23, 2026

10. Allow Agents to Handle Multiple Calls Simultaneously

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jethro shared this idea  ·  Dec 17, 2025

11. Option to Disable Call Recording for Manual Outbound Calls

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    New  ·  0 comments  ·  RingCX » Admin experience  ·  Edit…  ·  Delete…  ·  Admin →
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    Jethro shared this idea  ·  Nov 17, 2025

12. Include Digital State of Agents

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    New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jethro shared this idea  ·  Nov 17, 2025

13. Remove Deleted Numbers in RingCX

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    New  ·  0 comments  ·  RingCX » Admin experience  ·  Edit…  ·  Delete…  ·  Admin →
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    Jethro shared this idea  ·  Nov 13, 2025

14. Option to customize voicemail notification email time zone

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Edit…  ·  Delete…  ·  Admin →
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    Jethro shared this idea  ·  Oct 6, 2025

15. Enable Recording for Dialer Calls that are detected as Machine Answered

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    New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Edit…  ·  Delete…  ·  Admin →
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    Jethro shared this idea  ·  Sep 30, 2025

16. Add Queue Time In Interaction Time if the Call Became Abandoned

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Jethro shared this idea  ·  Sep 4, 2025

17. Programmatically Download Images/Files in Message Data Exports

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » APIs  ·  Edit…  ·  Delete…  ·  Admin →
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    Jethro shared this idea  ·  Aug 31, 2025

18. Option to file a carrier ticket to Vodafone

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    Jethro shared this idea  ·  Aug 28, 2025

19. Include Earbay Headsets to the list of recommended headsets

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    Jethro shared this idea  ·  Aug 12, 2025

20. Allow Outbound Capability for Philippine Numbers

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Edit…  ·  Delete…  ·  Admin →
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    Jethro shared this idea  ·  Jul 11, 2025