← RingCentral Ideas

Settings and activity

15 results found

  1. Capability to Add IVR Keypress to Route to an Auto-Receptionist Number

    1 vote
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jethro shared this idea  · 

  2. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

    5 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jethro supported this idea  · 

  3. Disable Cross-Site Access Management by Default

    7 votes
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    Jethro shared this idea  · 

  4. Stay on Available status when Rejecting Calls

    1 vote
    Needs More Information  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    An error occurred while saving the comment
    Jethro commented  · 

    By default, manually rejecting calls in RingCX will change an agent's status to RNA. Instead, we would like to have agents stay on "Available" status when manually rejecting calls.

    Jethro shared this idea  · 

  5. RingCX - Messaging Targeting Rules to Detect Digital Queue Business Hours

    1 vote
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jethro shared this idea  · 

  6. RingCX - Email Parking

    1 vote
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jethro shared this idea  · 

  7. RingCX - Matching disposition in Voice and Digital Queues

    2 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jethro shared this idea  · 

  8. Service Status Notification Tester

    2 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jethro shared this idea  · 

  9. Test Environment for Upcoming Service Updates

    1 vote
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jethro shared this idea  · 

  10. Enhancement Request to show all extensions in the Corporate Directory

    11 votes
    New  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jethro shared this idea  · 

  11. Include an indicator of the Primary Number when downloading a User List

    1 vote
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jethro shared this idea  · 

  12. Ability to edit global filters on a shared Business Analytics dashboard

    4 votes
    New  ·  1 comment  ·  Analytics & Reporting » Accessibility  ·  Admin →
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    Jethro supported this idea  · 

  13. Improve exporting of data for RingCentral chats/conversations

    1 vote
    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Jethro shared this idea  · 

  14. Analytics Report that includes both calls from RingCentral and Contact Center

    1 vote
    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Jethro shared this idea  · 

  15. Assign phone numbers to CCRN in MVP Admin

    11 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Jethro supported this idea  ·