Settings and activity

27 results found

1. Option to customize voicemail notification email time zone

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Edit…  ·  Delete…  ·  Admin →
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   Jethro shared this idea  ·  Oct 6, 2025

2. Enable Recording for Dialer Calls that are detected as Machine Answered

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   New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Edit…  ·  Delete…  ·  Admin →
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   Jethro shared this idea  ·  Sep 30, 2025

3. Add Queue Time In Interaction Time if the Call Became Abandoned

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Jethro shared this idea  ·  Sep 4, 2025

4. Programmatically Download Images/Files in Message Data Exports

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » APIs  ·  Edit…  ·  Delete…  ·  Admin →
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   Jethro shared this idea  ·  Aug 31, 2025

5. Option to file a carrier ticket to Vodafone

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Edit…  ·  Delete…  ·  Admin →
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   Jethro shared this idea  ·  Aug 28, 2025

6. Include Earbay Headsets to the list of recommended headsets

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   New  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   Jethro shared this idea  ·  Aug 12, 2025

7. Allow Outbound Capability for Philippine Numbers

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Edit…  ·  Delete…  ·  Admin →
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   Jethro shared this idea  ·  Jul 11, 2025

8. Report of disabled users including the number of days the extension was disabled

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Edit…  ·  Delete…  ·  Admin →
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   Jethro shared this idea  ·  Jul 8, 2025

9. Retain Agent Data in Historical Reports After Removing Agent

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jethro shared this idea  ·  Jul 1, 2025

10. Assign managers to agents in bulk

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    2 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    This feature is now available in your admin settings. You can bulk edit (upto 100 users) and assign them a specific role, manager, additional manager etc. You can find additional details in the attached gif

    Jethro shared this idea  ·  Jun 26, 2025

11. Option to Disable Account Validation

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    New  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Jethro shared this idea  ·  May 27, 2025

12. Direct SMS for Voicemail/SMS Notifications

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jethro shared this idea  ·  May 26, 2025

13. RingCX - Limit Access to Real-time Analytics

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    Under Review  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Jethro shared this idea  ·  May 6, 2025

14. Capability to Add IVR Keypress to Route to an Auto-Receptionist Number

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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    Jethro shared this idea  ·  Apr 16, 2025

15. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

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    Under Review  ·  7 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jethro supported this idea  ·  Apr 9, 2025

16. Disable Cross-Site Access Management by Default

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jethro shared this idea  ·  Mar 26, 2025

17. Stay on Available status when Rejecting Calls

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    Needs More Information  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Jethro commented  ·  Mar 25, 2025  ·  Edit…  ·  Delete…

    By default, manually rejecting calls in RingCX will change an agent's status to RNA. Instead, we would like to have agents stay on "Available" status when manually rejecting calls.

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    Jethro shared this idea  ·  Jan 3, 2025

18. RingCX - Messaging Targeting Rules to Detect Digital Queue Business Hours

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    New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Jethro shared this idea  ·  Feb 17, 2025

19. RingCX - Email Parking

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    Needs More Information  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Jethro shared this idea  ·  Feb 17, 2025

20. RingCX - Matching disposition in Voice and Digital Queues

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Jethro shared this idea  ·  Feb 17, 2025