Dear RingCentral Product Team,

I would like to formally request a feature enhancement for RingCentral’s web applications.

Feature Request:
Provide a configurable option to keep RingCentral web sessions active for extended, user-defined durations (e.g., 10 hours, 24 hours) across all RingCentral web domains and subdomains, including:

• app.ringcentral.com

• ringcx.ringcentral.com

• engage.ringcentral.com

• All associated subdomains

Business Use Case:

Many users rely on RingCentral web apps throughout long workdays or shifts (e.g., support agents, contact center staff, operations teams). Currently, sessions may disconnect or require re-login due to inactivity or browser timeouts, even while the user remains online and active.

This can result in:

• RNA/ Missed calls, messages, or notifications

• Disruption to workflows

• Reduced productivity, particularly in browser-centric or VDI environments

Proposed Enhancement:

• A configurable “Keep Session Active” or “Extended Session Duration” setting for users or admins

S• upport for long-running sessions (e.g., 10–24 hours) while respecting security policies

• Built-in heartbeat/keep-alive mechanisms within the RingCentral web apps or browser extensions, without requiring unsupported user scripts

• Coverage across all primary web domains (app.ringcentral.com, ringcx.ringcentral.com, engage.ringcentral.com) and their subdomains

Benefits:

• Reliable session persistence for browser-based users

• Reduced dependency on desktop apps in restricted environments

• Better support for enterprise, contact center, and shift-based workflows