Please consider an update to the RingCX Call Recording interface to include advanced playback navigation (Fast Forward/Rewind) and a visual "Dual-Channel" waveform. Currently, the playback experience requires manual scrubbing and active listening to distinguish between speakers, which slows down the auditing and coaching process.

Key Feature Requests
Granular Playback Controls: Add dedicated "Skip Forward" and "Skip Backward" buttons (e.g., in 5 or 10-second increments). This allows users to quickly bypass hold music or repetitive disclosures without losing their place.

Split-Track Visualization (Agent vs. Customer): Implement a visual waveform or timeline that clearly distinguishes the Agent's audio from the Customer's audio.

Example: Using different colors or separate horizontal tracks to show exactly when the agent is speaking versus the caller.

Click-to-Jump Navigation: Allow users to click on specific sections of the visual waveform to instantly play that part of the conversation.

The Benefit
Time Efficiency: Supervisors and QA analysts can "scan" a call visually to find key moments rather than listening to the entire recording.

Improved Coaching: Easily identifying "dead air" or instances where an agent might be overtalking a customer becomes a visual task rather than a manual one.

User Experience: These would significantly elevate the RingCX administrative workflow.