Settings and activity

70 results found

1. Ability to Show/Hide numbers in Caller ID dropdown

   20 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ildefonso supported this idea  ·  Jan 8, 2026

2. Feature Request: Continuous Call Monitoring

   13 votes

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   1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Ildefonso commented  ·  Jan 7, 2026  ·  Edit…  ·  Delete…

   This was also requested by one of my accounts. They would like to have the option for continuous call monitoring in RingCX

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   Ildefonso supported this idea  ·  Jan 7, 2026

3. Enhanced Playback Controls & Dual-Channel Visualization for RingCX Recordings.

   2 votes

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   New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Ildefonso shared this idea  ·  Jan 7, 2026

4. Unable to fast forward or rewind while listening to call recordings

   9 votes

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   Needs More Information  ·  1 comment  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Ildefonso supported this idea  ·  Jan 7, 2026

5. Remove nonsense webpage when RC Desktop plugin fails

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   21 votes

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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   Ildefonso supported this idea  ·  Jan 6, 2026

6. Enable searching within any part of the field when searching for delegated lines. Currently, it only searches based on the first word

   26 votes

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Ildefonso supported this idea  ·  Nov 5, 2025

7. Automatic Greeting/Announcement on Outbound Calls Made Within RingCX

   15 votes

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   New  ·  1 comment  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Ildefonso supported this idea  ·  Oct 23, 2025

8. Max Character Length in Name Field (Service Portal > Phone Numbers)

   4 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ildefonso supported this idea  ·  Sep 19, 2025

9. To Have Start and End Time Attributes in RingCX for Salesforce

   6 votes

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   Implemented  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   Ildefonso supported this idea  ·  Sep 17, 2025

10. Add an interrupt message to queue events

    2 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Ildefonso shared this idea  ·  Sep 12, 2025

11. QoS for VIDEO is no longer drilling down correctly

    16 votes

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    New  ·  0 comments  ·  Analytics & Reporting » QOS  ·  Delete…  ·  Admin →
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    Ildefonso supported this idea  ·  Sep 1, 2025

12. Ability to clear stuck contacts in analytics Live Reports

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Edit…  ·  Delete…  ·  Admin →
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    Ildefonso shared this idea  ·  Aug 29, 2025

13. Option to take no Voicemail for a user

    8 votes

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    New  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Ildefonso supported this idea  ·  Aug 27, 2025

14. Add two more drop-down menus in RingCX Digital Disposition (for a total of three) alongside the existing “Notes” text field.

    10 votes

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    Planned  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Ildefonso supported this idea  ·  Aug 18, 2025

15. Separate call recording announcements for internal and external calls

    31 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ildefonso supported this idea  ·  Aug 18, 2025

16. Modify the text in the subscription email

    15 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Subscriptions  ·  Delete…  ·  Admin →
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    Ildefonso supported this idea  ·  Jul 31, 2025

17. "Accept" and "Accept and Go" do the same thing when no active Interaction

    5 votes

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    Implemented  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Ildefonso supported this idea  ·  Jul 24, 2025

18. Ability to prevent calling blocked numbers

    10 votes

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    New  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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    Ildefonso supported this idea  ·  Jul 17, 2025

19. "Standard" level users being exposed to the "Admin Portal" tab when RingSense is enabled

    31 votes

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    3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded

    Thank you everyone for reporting this-- our Product team is reviewing resolutions now.

    Ildefonso supported this idea  ·  Jul 17, 2025

20. Improve Historical Reporting: Exclude Deleted Agents and Queues past their deletion date

    12 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Ildefonso supported this idea  ·  Jul 10, 2025