Settings and activity

59 results found

1. Ability to clear stuck contacts in analytics Live Reports

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   New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Edit…  ·  Delete…  ·  Admin →
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   Ildefonso shared this idea  ·  Aug 29, 2025

2. Option to take no Voicemail for a user

   7 votes

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   New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Ildefonso supported this idea  ·  Aug 27, 2025

3. Add two more drop-down menus in RingCX Digital Disposition (for a total of three) alongside the existing “Notes” text field.

   9 votes

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   New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Ildefonso supported this idea  ·  Aug 18, 2025

4. Separate call recording announcements for internal and external calls

   28 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ildefonso supported this idea  ·  Aug 18, 2025

5. Modify the text in the subscription email

   14 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Subscriptions  ·  Delete…  ·  Admin →
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   Ildefonso supported this idea  ·  Jul 31, 2025

6. "Accept" and "Accept and Go" do the same thing when no active Interaction

   5 votes

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   New  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Ildefonso supported this idea  ·  Jul 24, 2025

7. Ability to prevent calling blocked numbers

   8 votes

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   New  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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   Ildefonso supported this idea  ·  Jul 17, 2025

8. "Standard" level users being exposed to the "Admin Portal" tab when RingSense is enabled

   30 votes

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   3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Thank you everyone for reporting this-- our Product team is reviewing resolutions now.

   Ildefonso supported this idea  ·  Jul 17, 2025

9. Improve Historical Reporting: Exclude Deleted Agents and Queues past their deletion date

   10 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Ildefonso supported this idea  ·  Jul 10, 2025

10. Tracking Deflected Calls

    3 votes

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    Needs More Information  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Ildefonso supported this idea  ·  Jun 5, 2025

11. User List Incoming Call Set up Report

    7 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Ildefonso shared this idea  ·  May 15, 2025

12. Admin Report of User Settings

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ildefonso supported this idea  ·  May 15, 2025

13. Logs for checking user settings

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ildefonso supported this idea  ·  May 15, 2025

14. RCX Real time Long Abandon Metrics

    3 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Ildefonso supported this idea  ·  May 1, 2025

15. Provide import/export functionality for Phonebook, Blocked Numbers and name/comment fields for all entries

    28 votes

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    New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Ildefonso supported this idea  ·  Apr 11, 2025

16. Ability to force agents back to Available Status from Dashboard

    8 votes

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Ildefonso supported this idea  ·  Apr 11, 2025

17. RingCX Analytics: Additional Metrics and Elements to Simplify Use and Provide Enhanced Functionality

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    29 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Ildefonso supported this idea  ·  Mar 24, 2025

18. Permission to Block a User from Having the Visibility of IVRs from other Sites

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Ildefonso supported this idea  ·  Mar 13, 2025

19. RingCX Queue/Global Phonebook used for Manual Outbound Calls

    72 votes

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    Future Consideration  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Ildefonso supported this idea  ·  Mar 3, 2025

20. Support interaction logging with no disposition in all applicable embedded CRM integrations

    3 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Ildefonso supported this idea  ·  Feb 25, 2025