← RingCentral Ideas

Settings and activity

46 results found

  1. Provide import/export functionality for Phonebook, Blocked Numbers and name/comment fields for all entries

    21 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Admin Portal  ·  Admin →
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    Ildefonso supported this idea  · 

  2. Ability to force agents back to Available Status from Dashboard

    8 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Ildefonso supported this idea  · 

  3. RingCX Analytics: Additional Metrics and Elements to Simplify Use and Provide Enhanced Functionality

    24 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Ildefonso supported this idea  · 

  4. Engage Digital - Allow multiple routing strategies for different email channels

    15 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
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    Ildefonso supported this idea  · 

  5. Permission to Block a User from Having the Visibility of IVRs from other Sites

    5 votes
    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Ildefonso supported this idea  · 

  6. RingCX Queue/Global Phonebook used for Manual Outbound Calls

    49 votes
    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Ildefonso supported this idea  · 

  7. Support interaction logging with no disposition in all applicable embedded CRM integrations

    3 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Ildefonso supported this idea  · 

  8. to remove the blocked option on outbound caller ID on admin portal

    6 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Ildefonso supported this idea  · 

  9. Feature Request: Super Admin Self-Service Contact Center Routing Change

    20 votes
    2 comments  ·  Contact Center & RingCX » Admin Portal  ·  Admin →
    How important is this to you?
    Ildefonso supported this idea  · 
    An error occurred while saving the comment
    Ildefonso commented  · 

    I would also like to add a pop-up confirmation reiterating that modification of CCRN can result in the contact center being down. So that they also acknowledge the impact of these added permissions.

  10. Different phone numbers assigned to 1 extension can send email notification to different email address

    3 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Ildefonso supported this idea  · 

  11. Have a report which shows all uses who have a divert on their phone

    26 votes
    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Ildefonso supported this idea  · 

  12. UK Mobile Numbers as a Substitute Caller ID

    13 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Ildefonso supported this idea  · 

  13. RingCX - Option not to count outbound queue calls within inbound reporting stats

    22 votes
    Future Consideration  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Ildefonso supported this idea  · 

  14. Call Queue voicemails available in RC APP and GUI interface

    63 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Ildefonso supported this idea  · 

  15. Bulk MS teams Disconnect or Reconnect

    6 votes
    New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Accessibility  ·  Admin →
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    An error occurred while saving the comment
    Ildefonso commented  · 

    Account Name: HC One
    UID: 236260066

    Mat of HC One requested for this feature also, he said that it is time consuming to manually deactivate users one at a time.

    Ildefonso supported this idea  · 

  16. Site specific directory, Hide the company directory from specific users only

    54 votes
    4 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Ildefonso supported this idea  · 

  17. ROLES: SELECTIVE CALL LOGS / RECORDINGS ACCESS

    10 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Ildefonso supported this idea  · 

  18. Call Queue Manager Access to Call Logs Exclusive to Call Queue Members

    13 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Ildefonso supported this idea  · 

  19. Device Manual Provisioning Feature That Allows The "Username" Field To Be Used As The Extension Number

    4 votes
    New  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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    Ildefonso supported this idea  · 

  20. Include "Microphone" and "Speaker" in MOS call card for phone calls

    14 votes
    1 comment  ·  Analytics & Reporting » QOS  ·  Admin →
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    Ildefonso supported this idea  · 
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