Settings and activity

63 results found

1. Max Character Length in Name Field (Service Portal > Phone Numbers)

   4 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ildefonso supported this idea  ·  Sep 19, 2025

2. To Have Start and End Time Attributes in RingCX for Salesforce

   6 votes

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   Under Review  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   Ildefonso supported this idea  ·  Sep 17, 2025

3. Add an interrupt message to queue events

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Edit…  ·  Delete…  ·  Admin →
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   Ildefonso shared this idea  ·  Sep 12, 2025

4. QoS for VIDEO is no longer drilling down correctly

   15 votes

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   New  ·  0 comments  ·  Analytics & Reporting » QOS  ·  Delete…  ·  Admin →
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   Ildefonso supported this idea  ·  Sep 1, 2025

5. Ability to clear stuck contacts in analytics Live Reports

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   New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Edit…  ·  Delete…  ·  Admin →
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   Ildefonso shared this idea  ·  Aug 29, 2025

6. Option to take no Voicemail for a user

   7 votes

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   New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Ildefonso supported this idea  ·  Aug 27, 2025

7. Add two more drop-down menus in RingCX Digital Disposition (for a total of three) alongside the existing “Notes” text field.

   10 votes

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   New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Ildefonso supported this idea  ·  Aug 18, 2025

8. Separate call recording announcements for internal and external calls

   29 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ildefonso supported this idea  ·  Aug 18, 2025

9. Modify the text in the subscription email

   15 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Subscriptions  ·  Delete…  ·  Admin →
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   Ildefonso supported this idea  ·  Jul 31, 2025

10. "Accept" and "Accept and Go" do the same thing when no active Interaction

    5 votes

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    New  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Ildefonso supported this idea  ·  Jul 24, 2025

11. Ability to prevent calling blocked numbers

    8 votes

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    New  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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    Ildefonso supported this idea  ·  Jul 17, 2025

12. "Standard" level users being exposed to the "Admin Portal" tab when RingSense is enabled

    30 votes

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    3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Thank you everyone for reporting this-- our Product team is reviewing resolutions now.

    Ildefonso supported this idea  ·  Jul 17, 2025

13. Improve Historical Reporting: Exclude Deleted Agents and Queues past their deletion date

    10 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Ildefonso supported this idea  ·  Jul 10, 2025

14. Tracking Deflected Calls

    3 votes

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    Needs More Information  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Ildefonso supported this idea  ·  Jun 5, 2025

15. User List Incoming Call Set up Report

    7 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Ildefonso shared this idea  ·  May 15, 2025

16. Admin Report of User Settings

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ildefonso supported this idea  ·  May 15, 2025

17. Logs for checking user settings

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ildefonso supported this idea  ·  May 15, 2025

18. RCX Real time Long Abandon Metrics

    3 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Ildefonso supported this idea  ·  May 1, 2025

19. Provide import/export functionality for Phonebook, Blocked Numbers and name/comment fields for all entries

    29 votes

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    New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Ildefonso supported this idea  ·  Apr 11, 2025

20. Ability to force agents back to Available Status from Dashboard

    8 votes

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Ildefonso supported this idea  ·  Apr 11, 2025