Settings and activity

65 results found

1. Enable searching within any part of the field when searching for delegated lines. Currently, it only searches based on the first word

   24 votes

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Ildefonso supported this idea  ·  Nov 5, 2025

2. Automatic Greeting/Announcement on Outbound Calls Made Within RingCX

   12 votes

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   New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Ildefonso supported this idea  ·  Oct 23, 2025

3. Max Character Length in Name Field (Service Portal > Phone Numbers)

   4 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ildefonso supported this idea  ·  Sep 19, 2025

4. To Have Start and End Time Attributes in RingCX for Salesforce

   6 votes

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   Under Review  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   Ildefonso supported this idea  ·  Sep 17, 2025

5. Add an interrupt message to queue events

   2 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Ildefonso shared this idea  ·  Sep 12, 2025

6. QoS for VIDEO is no longer drilling down correctly

   15 votes

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   New  ·  0 comments  ·  Analytics & Reporting » QOS  ·  Delete…  ·  Admin →
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   Ildefonso supported this idea  ·  Sep 1, 2025

7. Ability to clear stuck contacts in analytics Live Reports

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   1 vote

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   New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Edit…  ·  Delete…  ·  Admin →
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   Ildefonso shared this idea  ·  Aug 29, 2025

8. Option to take no Voicemail for a user

   7 votes

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   New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Ildefonso supported this idea  ·  Aug 27, 2025

9. Add two more drop-down menus in RingCX Digital Disposition (for a total of three) alongside the existing “Notes” text field.

   10 votes

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   Planned  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Ildefonso supported this idea  ·  Aug 18, 2025

10. Separate call recording announcements for internal and external calls

    31 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ildefonso supported this idea  ·  Aug 18, 2025

11. Modify the text in the subscription email

    15 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Subscriptions  ·  Delete…  ·  Admin →
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    Ildefonso supported this idea  ·  Jul 31, 2025

12. "Accept" and "Accept and Go" do the same thing when no active Interaction

    5 votes

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    Implemented  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Ildefonso supported this idea  ·  Jul 24, 2025

13. Ability to prevent calling blocked numbers

    9 votes

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    New  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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    Ildefonso supported this idea  ·  Jul 17, 2025

14. "Standard" level users being exposed to the "Admin Portal" tab when RingSense is enabled

    30 votes

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    3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded

    Thank you everyone for reporting this-- our Product team is reviewing resolutions now.

    Ildefonso supported this idea  ·  Jul 17, 2025

15. Improve Historical Reporting: Exclude Deleted Agents and Queues past their deletion date

    11 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Ildefonso supported this idea  ·  Jul 10, 2025

16. Tracking Deflected Calls

    3 votes

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    Needs More Information  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Ildefonso supported this idea  ·  Jun 5, 2025

17. User List Incoming Call Set up Report

    7 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Ildefonso shared this idea  ·  May 15, 2025

18. Admin Report of User Settings

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ildefonso supported this idea  ·  May 15, 2025

19. Logs for checking user settings

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ildefonso supported this idea  ·  May 15, 2025

20. RCX Real time Long Abandon Metrics

    3 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Ildefonso supported this idea  ·  May 1, 2025