Hello RingCX Product Team,

We would like to raise a feature enhancement request related to AI-generated dispositions and their availability in the disposition window.

Our agents are experiencing a consistent delay of approximately 5–15 seconds before the AI-generated disposition is displayed after a call ends. This delay has been reported by multiple agents and is impacting post-call workflow efficiency.

Agents have also observed a clear correlation between call duration and processing time:

Shorter conversations tend to populate dispositions more quickly

Longer calls take noticeably longer for the AI to process and display the disposition

This creates friction during after-call work, as agents must either wait idly for the disposition to appear or proceed without it, increasing handling time and frustration.

At this time, this behavior appears to be a platform limitation, as there is no way to:

Surface a “processing” indicator with estimated readiness, or

Improve responsiveness for longer conversations, or

Allow agents to proceed while the AI disposition finalizes asynchronously

Feature enhancement request:
We are requesting consideration for improvements such as:

Reduced latency for AI disposition generation, particularly for longer calls

A visible status indicator (e.g., “AI disposition processing…”)

The ability for AI dispositions to update asynchronously without blocking agent workflow

Improving this experience would reduce after-call delays, improve agent satisfaction, and support more efficient call handling at scale.