Description
The current automatic transcription quality in English within RingCX is not accurate enough for operational use. Users frequently encounter incorrect or incomplete transcripts, which limits the usefulness of the feature in daily workflows.
Because of these inaccuracies, users often need to manually recreate tasks, notes, or summaries to save time—defeating the purpose of automated transcription. This reduces efficiency and impacts the overall user experience.
Request
We would like to request improvements to the automated transcription engine, specifically for RingCX, including:

Higher accuracy in recognizing spoken English/French/Italien/Spanish/German (various accents, speeds, and environments)
Better handling of technical or domain-specific vocabulary
More reliable segmentation and speaker attribution
Reduced transcription errors that impact task generation or follow-up actions

This enhancement would greatly improve productivity and help teams rely on transcripts without needing to manually correct or recreate content.
Impact
Improved transcription accuracy will:

Reduce manual work
Increase trust in the automation
Enhance efficiency in customer interactions and follow‑up actions
Deliver a smoother RingCX experience

Thank you for considering this enhancement.