RingCX HubSpot Extension Ability to send SMS
While using the RingCX HubSpot extenstion you should be able to send SMS by hovering over the contact records phone number just like you can with the EX extension. You should also be able to send SMS through the workflows with the CX extension. It is inefficient to have agents go back and forth between EX and CX so they they can do SMS.
1
vote
Oleksandr
shared this idea
RingCX for Hubspot offers click to SMS
Click to SMS
If you have access to digital interactions, and an SMS channel is configured, you can click the
SMS
icon next to any phone number in HubSpot to initiate an outbound text message.
https://support.ringcentral.com/article-v2/Navigating-RingCX-for-HubSpot-as-a-user.html?brand=RingCentral&product=RingCX&language=en_US
