Ability to remove suggested email addresses in RingCX
We’d like an option for agents and supervisors to manually remove or delete suggested email addresses in the RingCX application.
During testing, an email was sent to one of our team member’s personal address. Now, when users type the last name in the To field, both the personal and work addresses appear, and the personal address often gets selected because it appears first. We can’t find a way to delete or suppress that suggestion.
6
votes
Veronica
shared this idea
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Jay
commented
Ability to disable autofill is needed
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Jay
commented
For those of us with various compliance concerns such as HIPAA, this is a very risky function. Please find a way to allow us to disable it and ideally disable by queue would be even nicer!
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Jackie
commented
already left a comment
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Jackie
commented
Yes, we should have the option to remove or add information.