Skip to content

Signed in as (Sign out)

Signed in as (Sign out)

Close

Close

How can we improve RingCX?

RingCX: Admin experience

CATEGORIES
All ideas
My feedback
Other 197 ideas
Agent & supervisor experience 288 ideas
Admin experience 89 ideas
Interaction routing, workflow & queuing 196 ideas
Automated outbound dialing, campaign & lead mngmt 72 ideas
Digital experience 181 ideas
Realtime & historical analytics 184 ideas
Call & screen recording 54 ideas
AI WFM 1 idea
AI quality management 19 ideas
AI agent & supervisor assist 13 ideas
Integrations & APIs 61 ideas

Enable the creation of Requeue Shortcuts in RingCX for Service Cloud Voice.

The customer wants to have the option to create requeue shortcuts in RingCX for Service Cloud Voice.

1 vote

Geraldine shared this idea · Mar 2, 2026 · Report… · Admin →

New · Mar 2, 2026

An error occurred while saving the comment

DataColada commented · March 23, 2026 7:32 PM · Report

In SCV Agents can only transfer calls to the queues they are assigned, which would require the Agents to change settings each time the log in to remove queues that aren't monitoring.

Requeue Shortcuts allows Queue Transfers without the Agent being a member of the specific Queue.

This feature is important for Customers who have Multiple Queues.

Submitting...