Call Park in RingCX
Feature Request: Call Park for RingCX
Summary:
Enable Call Park functionality within RingCX to allow agents to place a call on hold in a shared "parking spot" and retrieve it from any other device or extension.
Details:
Currently, RingCX does not support call parking, which limits flexibility for teams handling calls across multiple devices or locations. Call Park is a critical feature in traditional PBX and UC systems, and its absence in RingCX creates workflow inefficiencies.
Proposed Functionality:
Agents can park an active call into a designated slot.
The system generates a unique park number or code.
Any agent or device within the RingCX environment can retrieve the parked call using that code.
Optionally, parked calls can have configurable timeout rules (e.g., ring back to the original agent if not retrieved within X seconds).
Related Project: 03890663 - Service Center Pro
Related Case ticket: https://ideas.ringcentral.com/forums/966594-ringcx/suggestions/49329458-call-parking-in-ringcx
Darlene Tina
shared this idea