Agent Script: Allow configuration to limit the width of an agent script, so agent script takes up less screen space
When using Agent Scripts with the Embedded Agent within a CRM (e.g. Salesforce), you cannot limit the width of the RCX Agent Script panel. In Salesforce, specifically, with the Embedded Agent adaptor in "Docked" mode, the Agent Script panel takes up like, a third of the screen real estate - even if your script only consists of a tiny, 30-pixel "HANGUP" button. If you switch to "Undocked" mode, as soon as you answer the call, the size of the Agent adaptor window expands radically to accommodate the extra-wide Agent Script - again, even if the only script element is a very narrow button element.
It's not a great user experience for users who only need an Agent Script in order to give them a single button (i.e. in the case of an RCX IVR post-call survey, where a customized "Hangup [but actually, just drop the agent and Send to Survey]" button is needed).
Please refer to the attached screenshots for a visualization of what this looks like.
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Answering%20a%20call%20in%20Salesforce%20-%20undocked%20-%20agent%20can%20manually%20shrink%20down%20call%20window%20after%20answer%20(problem%20happens%20again%20on%20next%20call).png 159 KB -
Answering%20a%20call%20in%20Salesforce%20-%20undocked%20-%20upon%20answering%20call%2C%20agent%20script%20expands%20to%20take%20up%20half%20the%20screen.png 132 KB -
Answering%20a%20call%20in%20Salesforce%20-%20undocked%20-%20before%20receiving%20a%20call.png 250 KB -
Answering%20a%20call%20in%20Salesforce%20-%20docked%20-%20agent%20script%20takes%20up%20left%20third%20of%20screen.png 153 KB
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Christina
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