Description
In the RingCX SPOG App, when users initiate a call transfer and search for a contact, the system currently returns only 10 results.

This limitation makes it difficult for agents to locate the correct contact, particularly in environments with large directories or when contacts have similar names.

Steps to Reproduce
1. Initiate or receive a call
2. Attempt to transfer the call
3. Use the contact search function
4. Observe that only 10 contacts are returned, even when more matches exist

Actual Result
Search results are limited to 10 contacts.

Expected Result
Search should return more results (e.g., 50–100) or support pagination / infinite scrolling to allow access to all relevant contacts.

Proposed Solution
- Increase the result limit to a higher threshold (configurable if possible)
- Implement pagination or infinite scroll
- Improve search relevance (e.g., fuzzy search, ranking)
- (Optional) Add filters such as department or team

Business Impact
- Increases Average Handle Time (AHT)
- Reduces agent efficiency
- Increases likelihood of incorrect call transfers
- Negatively impacts user experience