Expected Behavior & Explanation: Continuous Notification Sound in RingCX Chat
Upon opening the chat page, the notification “ding” will continue to play while the system is waiting for customer interaction.

The sound will stop once the customer:

*Selects a chat option (e.g., requests a live agent), or
*Interacts with the chat interface (click/tap)

This is expected behavior and is designed as a persistent alert to ensure the customer is aware of pending actions and to encourage engagement. It also helps mitigate cases where standard browser or device notifications may be missed.
Once interaction is detected, the notification sound automatically stops.

Feature Request:

To improve the user experience and provide greater flexibility, the following enhancements are requested:

1. Adjustable Delay Before Continuous Notification:

*Ability to configure or extend the duration (in seconds) before the notification sound begins looping continuously.

1. Option to Disable Notification Sound:

*Provide a setting to completely disable the “ding” notification sound based on user or tenant preference.