Settings and activity

12 results found

1. RingCX should be compatible to all Headsets

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Ruperto shared this idea  ·  Aug 19, 2025

2. RCX Analytics Queue Service Level Rate includes Abandon (Long) and Inbound Deflected calls

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Ruperto shared this idea  ·  Feb 12, 2025

3. Rule/Time to set up when RingCX Alerts Notification Email will be sent.

   7 votes

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   Needs More Information  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Ruperto shared this idea  ·  Feb 5, 2025

4. RingCX Voice Skill "Play Hold Time" Feature Enhancement Request

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Ruperto shared this idea  ·  Jan 16, 2025

5. RingCX Feature Request: Dynamic Call Routing Based on Queue Volume Percentage

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Ruperto supported this idea  ·  Dec 24, 2024

6. Would like to have an option to just end the call if no one answers

   13 votes

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Ruperto supported this idea  ·  Dec 17, 2024

7. User extensions groups Ring All

   3 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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   Ruperto shared this idea  ·  Aug 2, 2024

8. Historical Dashboard Report Schedule

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   Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Ruperto shared this idea  ·  Jul 17, 2024

9. RC Phone App migration to RC App (Unified) to be more easier.

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Ruperto shared this idea  ·  Dec 6, 2023

10. RingCentral Messaging Automating replies and other common workflows

    3 votes

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    0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Planned  ·  AdminByrne (Group PM, RingCentral) responded

    A workflow recipe exists for this use case which you can access, download and freely install:

    https://ringcentral.github.io/ringcentral-automator-docs/workflows/recipes/chat-ooo-autoreply/

    
    

    We are also planning to convert this recipe into a workflow template so that it is easier for people to discover and install. We expect that feature in Q2/Q3 2025.

    Ruperto shared this idea  ·  Jan 31, 2024

11. Turnoff messaging tab for MVP

    16 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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12. Add Page count on fax when generating a report from REPORT>CALL LOG

    19 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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