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12 results found

  1. RCX Analytics Queue Service Level Rate includes Abandon (Long) and Inbound Deflected calls

    1 vote

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    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Ruperto shared this idea  · 

  2. Rule/Time to set up when RingCX Alerts Notification Email will be sent.

    6 votes

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    Needs More Information  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Ruperto shared this idea  · 

  3. RingCX Voice Skill "Play Hold Time" Feature Enhancement Request

    6 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Ruperto shared this idea  · 

  4. RingCX Feature Request: Dynamic Call Routing Based on Queue Volume Percentage

    5 votes

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    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Ruperto supported this idea  · 

  5. Would like to have an option to just end the call if no one answers

    12 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Ruperto supported this idea  · 

  6. Engage Digital

    1 vote

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    New  ·  1 comment  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
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    An error occurred while saving the comment
    Ruperto commented  · 

    Engage Digital doesn't allow hiding the pending interactions in Routing mode. This should be raised as a feature request with details on the use case the customer is hoping to solve
    As a workaround, they should consider using Inbox mode

    Ruperto shared this idea  · 

  7. User extensions groups Ring All

    2 votes

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    New  ·  0 comments  ·  Contact Center & RingCX » Admin Portal  ·  Admin →
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    Ruperto shared this idea  · 

  8. Historical Dashboard Report Schedule

    3 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Ruperto shared this idea  · 

  9. RC Phone App migration to RC App (Unified) to be more easier.

    1 vote

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Ruperto shared this idea  · 

  10. RingCentral Messaging Automating replies and other common workflows

    3 votes

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    0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Planned  ·  AdminByrne (Group PM, RingCentral) responded

    A workflow recipe exists for this use case which you can access, download and freely install:

    https://ringcentral.github.io/ringcentral-automator-docs/workflows/recipes/chat-ooo-autoreply/


    We are also planning to convert this recipe into a workflow template so that it is easier for people to discover and install. We expect that feature in Q2/Q3 2025.

    Ruperto shared this idea  · 

  11. Turnoff messaging tab for MVP

    16 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  12. Add Page count on fax when generating a report from REPORT>CALL LOG

    14 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Fax  ·  Admin →
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