Issue :
The problem is that the real-time supervisor dashboard does not show whether a user or agent has clicked on the "Start Dialer" button or not.

What is the Proposed Solution?
We want to add a new column to the Real-Time Agent Monitoring Dashboard called "Dialer Status." This column will track whether an agent has initiated their dialing session or not based on backend indicators:
Dialer Clicked: The system tracks that the agent has actively clicked the button to initiate the dialer workflow, indicating they are actively participating in the campaign.
Dialer Not Clicked: The agent is logged in but has not clicked the button to start the workflow, meaning they are completely idle and not pulling any leads.

Why do we need this?
No More Desk Checks: Supervisors can instantly see who is actively running the dialer directly from their own dashboard, eliminating the need to physically spy on agents' screens.
Saves Time: Managers won't have to wait around or run deep historical reporting just to verify if an agent is actually working.
Easy Troubleshooting: If every agent shows that the dialer is clicked but no calls are going through, we immediately know the system has run out of numbers to call.