Settings and activity

119 results found

1. Capability to retrieve deleted sms for deleted extensions.

   26 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Franz Ferrey supported this idea  ·  Feb 12, 2026

2. Preserve Dynamics contact names in SMS conversations within the RingCentral–Microsoft Dynamics integration.

   6 votes

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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   Franz Ferrey supported this idea  ·  Jan 16, 2026

3. 📌 Feature Request: Ability for Agents to Escalate Calls via Form that Triggers Email Notifications

   2 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Franz Ferrey supported this idea  ·  Jan 8, 2026

4. Recycling Leads / Nurture Campaigns

   5 votes

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   New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   Franz Ferrey supported this idea  ·  Dec 19, 2025

5. Sync RingCentral Desktop Application With RingCX

   304 votes

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   Planned  ·  26 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Franz Ferrey supported this idea  ·  Dec 16, 2025

6. Feature Request: Display Call Recording Storage Usage in RingCX

   7 votes

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   New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Franz Ferrey supported this idea  ·  Nov 4, 2025

7. Real Time Inbound dashboard widget - Need to include Callback request count

   12 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Franz Ferrey supported this idea  ·  Nov 3, 2025

8. Web callback widget management from RingCX

   4 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Franz Ferrey supported this idea  ·  Nov 3, 2025

9. Complete Call Handling Through Physical RC Phone

   10 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Franz Ferrey supported this idea  ·  Oct 9, 2025

10. Desk Phone and Desktop application Sync

    106 votes

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    Planned  ·  14 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Franz Ferrey supported this idea  ·  Oct 9, 2025

11. Use "document.title" to change Tab title in Google Chrome to automatically update to reflect the current status (ringCx

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    10 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Franz Ferrey supported this idea  ·  Oct 9, 2025

12. SMS CNAM

    27 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Franz Ferrey supported this idea  ·  Sep 10, 2025

13. Option to disable Call Recording for internal interactions

    6 votes

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    New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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    Franz Ferrey shared this idea  ·  Sep 4, 2025

14. Disable option for call recording for internal calls or extension to extension calls.

    15 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Franz Ferrey supported this idea  ·  Sep 4, 2025

15. Internal call recording per user disable feature for automatic call recording

    25 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Franz Ferrey supported this idea  ·  Sep 4, 2025

16. I would like to have a way to download analytics.

    11 votes

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    Future Consideration  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Franz Ferrey supported this idea  ·  Sep 4, 2025

17. Analytics - IVR key presses as a KPI option

    45 votes

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    Future Consideration  ·  2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Franz Ferrey supported this idea  ·  Aug 28, 2025

18. Shorten RingCX Historical Report Refresh Time Rate

    21 votes

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    Under Review  ·  3 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Franz Ferrey supported this idea  ·  Aug 22, 2025

19. RingCX historical real-time report discrepancy alignment

    7 votes

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    New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Franz Ferrey supported this idea  ·  Aug 22, 2025

20. Spam Risk Caller ID to be removed

    126 votes

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    Under Review  ·  20 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    An error occurred while saving the comment
    Franz Ferrey commented  ·  Aug 22, 2025  ·  Edit…  ·  Delete…

    It would be great to get a feature that will automate updating/removing the "spam likely"/"spam risk" from 3rd party's database

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    Franz Ferrey supported this idea  ·  Aug 22, 2025