← RingCentral Ideas

Settings and activity

77 results found

  1. Historical Reporting handle count for digital channels in RingCX

    5 votes
    Future Consideration  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Franz Ferrey supported this idea  · 

  2. separate call recording greeting per site

    3 votes
    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Franz Ferrey commented  · 

    Just to add to this, it would be great to customize and disable/enable the Call Recording prompt per site.

    This would allow clients to setup the announcement depending on which state their site/group caters to.

    Franz Ferrey supported this idea  · 

  3. Analytics report for IVR key presses

    49 votes
    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Franz Ferrey supported this idea  · 

  4. RCX RT Dashboard to Show Individual Caller Hold/Wait Time

    3 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Franz Ferrey supported this idea  · 

  5. Mobile app as endpoint of RingCX

    7 votes
    Under Review  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Franz Ferrey commented  · 

    Hello Team,

    I understand this is already "Under Review" but some accounts to need mobility from their users so that they could still answer calls via their mobile apps while performing tasks away from their desks.

    Thank you!

    Franz Ferrey supported this idea  · 

  6. Internal call recording per user disable feature for automatic call recording

    16 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Franz Ferrey supported this idea  · 

  7. Lock Ringtone Volume for Polycom

    3 votes
    New  ·  0 comments  ·  Analytics & Reporting » Rooms & Devices  ·  Admin →
    How important is this to you?
    Franz Ferrey supported this idea  · 

  8. SMS Text Templates

    14 votes
    New  ·  6 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Franz Ferrey commented  · 

    organizing SMS templates is essential for businesses to maintain consistency, save time, and ensure clear communication.

    Franz Ferrey supported this idea  · 

  9. Enhanced Handling of Direct Transfers with "Enable Voicemail on Transfer" Disabled

    2 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Franz Ferrey supported this idea  · 

  10. Feature Enhancement Request: Lead Uploading/Management Testing in RingCX

    5 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Franz Ferrey supported this idea  · 

  11. Feature Enhancement Request: User State + Queue Visibility and Call Pickup Dashboard

    3 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Franz Ferrey supported this idea  · 

  12. Feature Enhancement Request: Total Hours/Log-in Time on Campaign Level in Historical Reports

    4 votes
    Implemented  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Franz Ferrey supported this idea  · 

  13. Request for Digital Interaction Transcripts

    6 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Franz Ferrey supported this idea  · 

  14. Fax Cover Page using the Ringcentral App desktop

    5 votes
    Future Consideration  ·  1 comment  ·  Phone & Messaging » Fax  ·  Admin →
    How important is this to you?
    Franz Ferrey supported this idea  · 

  15. Fax recipient information

    32 votes
    Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Franz Ferrey supported this idea  · 

  16. Max Q Data in RingCX Custom Widget

    2 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Franz Ferrey supported this idea  · 

  17. call offers for the longest wait time

    124 votes
    New  ·  7 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Franz Ferrey shared this idea  · 

  18. Report DID's SMS campaign & SMS Status

    6 votes
    New  ·  2 comments  ·  Contact Center & RingCX » Admin Portal  ·  Admin →
    How important is this to you?
    Franz Ferrey shared this idea  · 

  19. Wants to see the dial pad in the center of the screen

    6 votes
    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
    How important is this to you?
    Franz Ferrey supported this idea  · 

  20. Allow Using the Hold Button on the Desk Phone

    37 votes
    Future Consideration  ·  5 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Franz Ferrey shared this idea  · 
← Previous 1 3 4