Settings and activity

134 results found

1. Add avatar support at the agent level

   3 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Franz Ferrey supported this idea  ·  Jul 7, 2026

2. Separate Email and Call Handle Time Metrics

   11 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Franz Ferrey supported this idea  ·  Jul 1, 2026

3. RingCX Time Based Callback-in-Queue Offering

   42 votes

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   Future Consideration  ·  6 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Franz Ferrey supported this idea  ·  Jun 8, 2026

4. Include Audio File Attachments on RingCX Voicemail Notifications

   19 votes

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   New  ·  6 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Franz Ferrey supported this idea  ·  Jun 5, 2026

5. Import RingEX IVRs to RingCX

   3 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Franz Ferrey shared this idea  ·  Jun 2, 2026

6. Show Who Has Clicked "Start Dialer" on the Real-Time Dashboard

   3 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Franz Ferrey shared this idea  ·  Jun 2, 2026

7. RingCX eature Enhancement Endorsement: Independent Auto Answer Settings for Predictive Dialer and Inbound Calls

   11 votes

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   Under Review  ·  3 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Franz Ferrey supported this idea  ·  May 27, 2026

8. Assign Call Delegation Assistants or Delegates on a user extension that is part of the call queue

   8 votes

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   New  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Franz Ferrey supported this idea  ·  May 26, 2026

9. Add ANI and Call Direction to “Engaged / Call Connected” Webhook Payloads

   1 vote

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   New  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Edit…  ·  Delete…  ·  Admin →
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   Franz Ferrey shared this idea  ·  Apr 17, 2026

10. receive outage notifications affecting the account

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Franz Ferrey shared this idea  ·  Apr 10, 2026

11. Callback Configuration

    11 votes

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    New  ·  2 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Franz Ferrey supported this idea  ·  Apr 7, 2026

12. Real-Time Dashboard rules

    6 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Franz Ferrey shared this idea  ·  Apr 3, 2026

13. Real Time Inbound dashboard widget - Need to include Callback request count

    14 votes

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    Implemented  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Franz Ferrey supported this idea  ·  Mar 25, 2026

14. Feature Request: Admin Email Notifications for "Report Issue" Submissions

    8 votes

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    New  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Franz Ferrey supported this idea  ·  Mar 6, 2026

15. Subject Generate a report for automatic notes in RingCentral App

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Franz Ferrey supported this idea  ·  Mar 5, 2026

16. Ability to have more than 25 devices in a paging only group

    62 votes

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    Under Review  ·  13 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Franz Ferrey supported this idea  ·  Feb 27, 2026

17. Capability to retrieve deleted sms for deleted extensions.

    27 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Franz Ferrey supported this idea  ·  Feb 12, 2026

18. Preserve Dynamics contact names in SMS conversations within the RingCentral–Microsoft Dynamics integration.

    6 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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    Franz Ferrey supported this idea  ·  Jan 16, 2026

19. 📌 Feature Request: Ability for Agents to Escalate Calls via Form that Triggers Email Notifications

    3 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Franz Ferrey supported this idea  ·  Jan 8, 2026

20. Recycling Leads / Nurture Campaigns

    5 votes

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    New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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    Franz Ferrey supported this idea  ·  Dec 19, 2025