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Settings and activity

83 results found

  1. Ringcx voicemail Email notification includes transcript of the voicemail

    28 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Franz Ferrey commented  · 

    It would also be helpful if the VMs are received as audio files instead of a URL / link

    Franz Ferrey supported this idea  · 

  2. Custom callback prompts

    9 votes
    Future Consideration  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Franz Ferrey commented  · 

    This is a must-have for all RingCX accounts. On top of the being able to customize the audio prompts for the callback (so that callers only hear 1 voice), we should be able to add an option for keypresses if they wanted to be called back on their calling number (key press 1) or if they wanted to be called back on a different line (press 2)

    Franz Ferrey supported this idea  · 

  3. Allow all extensions to send SMS from main Company extension

    190 votes
    Under Review  ·  45 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Franz Ferrey supported this idea  · 

  4. Analytics regarding Text Messaging/SMS

    29 votes
    4 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Franz Ferrey supported this idea  · 

  5. Allow Blocking Outbound Calls by Number

    153 votes
    Under Review  ·  27 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Franz Ferrey supported this idea  · 

  6. Simultaneous Ring option for Call Queues/Skill

    4 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Franz Ferrey shared this idea  · 

  7. Historical Reporting handle count for digital channels in RingCX

    5 votes
    Future Consideration  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Franz Ferrey supported this idea  · 

  8. separate call recording greeting per site

    4 votes
    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Franz Ferrey commented  · 

    Just to add to this, it would be great to customize and disable/enable the Call Recording prompt per site.

    This would allow clients to setup the announcement depending on which state their site/group caters to.

    Franz Ferrey supported this idea  · 

  9. Analytics report for IVR key presses

    54 votes
    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    Franz Ferrey supported this idea  · 

  10. RCX RT Dashboard to Show Individual Caller Hold/Wait Time

    5 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Franz Ferrey supported this idea  · 

  11. Mobile app as endpoint of RingCX

    8 votes
    Under Review  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Franz Ferrey commented  · 

    Hello Team,

    I understand this is already "Under Review" but some accounts to need mobility from their users so that they could still answer calls via their mobile apps while performing tasks away from their desks.

    Thank you!

    Franz Ferrey supported this idea  · 

  12. Internal call recording per user disable feature for automatic call recording

    16 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Franz Ferrey supported this idea  · 

  13. Lock Ringtone Volume for Polycom

    3 votes
    New  ·  0 comments  ·  Analytics & Reporting » Rooms & Devices  ·  Admin →
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    Franz Ferrey supported this idea  · 

  14. SMS Text Templates

    17 votes
    New  ·  6 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Franz Ferrey commented  · 

    organizing SMS templates is essential for businesses to maintain consistency, save time, and ensure clear communication.

    Franz Ferrey supported this idea  · 

  15. Enhanced Handling of Direct Transfers with "Enable Voicemail on Transfer" Disabled

    2 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Franz Ferrey supported this idea  · 

  16. Feature Enhancement Request: Lead Uploading/Management Testing in RingCX

    5 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Franz Ferrey supported this idea  · 

  17. Feature Enhancement Request: User State + Queue Visibility and Call Pickup Dashboard

    3 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Franz Ferrey supported this idea  · 

  18. Feature Enhancement Request: Total Hours/Log-in Time on Campaign Level in Historical Reports

    4 votes
    Implemented  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Franz Ferrey supported this idea  · 

  19. Request for Digital Interaction Transcripts

    6 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Franz Ferrey supported this idea  · 

  20. Fax Cover Page using the Ringcentral App desktop

    6 votes
    Future Consideration  ·  1 comment  ·  Phone & Messaging » Fax  ·  Admin →
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    Franz Ferrey supported this idea  · 
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