1. Executive Summary As customers migrate from RingEX to RingCX (or adopt a hybrid setup), reconstructing complex Interactive Voice Response (IVR) menus manually in RingCX is a major pain point. It is time-consuming, prone to human error, and delays the onboarding process.

This feature will allow administrators to export an existing RingEX IVR configuration and import it directly into RingCX, automatically mapping menus, prompts, audio files, and key presses (extensions) to the corresponding RingCX queues, scripts, or flows.

1. Problem Statement
   "Rebuilding a 5-level IVR menu with dozens of audio prompts in RingCX takes hours of manual labor and requires dual-monitoring both platforms, leading to configuration mismatches and frustration during customer migration."

2. User Personas
   Implementation Specialists / Professional Services: Needs to migrate large enterprise customers efficiently.

IT Administrators: Needs a self-service, intuitive way to move their own call routing from RingEX to RingCX without starting from scratch.

1. High-Level Requirements & User Stories User Stories As an Admin, I want to select a specific IVR menu in RingEX and export it as a standardized file (e.g., JSON/ZIP) or sync it directly via API.

As an Admin, I want to upload this file into RingCX and see a "Mapping Preview" so I can resolve any disconnected destinations (e.g., mapping a RingEX extension to a RingCX Queue).

As an Admin, I want all associated audio prompt files (.wav / .mp3) to be transferred automatically into the RingCX Audio Library.