Transcript URL in Historical Reports
The ability to make Transcript URL links in Historical Reports clickable, similar to the functionality currently available in the Historical Dashboard. At present, transcript URLs in Historical Reports are displayed as plain text.
When accessing the Historical Dashboard > Standard > Interactions Overview > scroll down to “Interaction Summary, Transcript and Recording”. The customer can see the "Transcript URL" as a link.
But when going to Historical Reports > Standard > Search for "Transcript" > Select any of the 2 reporting > The "Transcript URL" is not showing as a link.
Mark
shared this idea
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CNP
commented
Thank you for adding this to the ideas site. I think this would be helpful for Agents that need to see the full customer journey or want the transcription.
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Mark
commented
Also include the UC Recording URL to be clickable in the Historical Reports.