Allow Admins to Disable Disconnect Scrubbing at the Account Level for RingCX Campaigns
Title:
Allow Admins to Disable Disconnect Scrubbing at the Account Level for RingCX Campaigns
Description:
Currently in RingCX, the Disconnect Scrubbing setting can only be configured at the individual Campaign level. Customers managing multiple campaigns must manually disable this setting for each campaign separately, which creates additional administrative overhead and increases the risk of inconsistent configurations.
We would like to request an enhancement that allows Admins to manage Disconnect Scrubbing at the Account level.
Requested Functionality:
Introduce an Account-level setting to enable or disable Disconnect Scrubbing across all RingCX campaigns.
Allow the account-level configuration to automatically apply to:
Existing campaigns (optional behavior)
Newly created campaigns by default
(Optional) Support campaign-level override if customers need exceptions for specific campaigns.
Business Impact / Customer Value:
Reduces manual configuration effort across multiple campaigns.
Improves administrative efficiency and scalability.
Ensures consistent campaign behavior and governance.
Minimizes operational errors caused by missed campaign-level configuration updates.
Current Behavior:
Disconnect Scrubbing can only be turned on/off per campaign.
Expected Behavior:
Admins should have the ability to centrally control Disconnect Scrubbing at the Account level.
This enhancement would provide better centralized administration and improve usability for customers operating multiple outbound campaigns.