Allow Admin Self-Service Management of Campaign Real-Time DNC Integration Without Support Intervention
"I see that the integration part has been added, is there any way that this could be added by us in the future so that we don't have to create a ticket"
Description:
Currently, when a new campaign is created and requires integration setup/configuration, customers must submit a support ticket to have the integration component added or configured.
We would like to request an enhancement that allows Admins to independently manage and assign integrations to campaigns without requiring assistance from Support or internal teams.
Requested Functionality:
Allow Admin users to add, configure, or enable integrations directly within the admin portal/UI.
Provide the ability to associate integrations with newly created campaigns through self-service controls.
Support updating or reusing existing integration configurations across multiple campaigns.
Include appropriate permission controls to restrict access to authorized administrators only.
Business Impact / Customer Value:
Eliminates dependency on Support for routine campaign creation activities.
Reduces turnaround time when launching new campaigns.
Improves operational efficiency and scalability.
Enables customers to manage campaign onboarding independently.
Decreases support ticket volume for repetitive administrative requests.
Current Behavior:
Integration setup/addition requires submitting a support request whenever a new campaign is created.
Expected Behavior:
Authorized Admins should be able to manage and apply integrations directly from the platform without opening a ticket.
Customer Use Case:
As an Admin, when creating a new campaign, I want to configure and attach the required integration myself so campaigns can be deployed immediately without waiting for support assistance.