Description:

We would like to request the ability to synchronize holiday hours between RingCX and RingEX.

Currently, holiday schedules must be configured and maintained separately in each platform. This requires duplicate administrative effort and increases the risk of inconsistencies if updates are made in one system but not the other.

A synchronization option would allow administrators to configure holiday hours once and have those settings automatically applied to both RingCX and RingEX. Ideally, this feature would include:

Automatic synchronization of holiday schedules between RingCX and RingEX.
The ability to choose one platform as the source of truth.
Manual sync and scheduled sync options.
Notifications or alerts if synchronization fails or conflicts are detected.
The ability to exclude specific holidays or schedules when necessary.

Business Benefits:

Reduces administrative overhead.
Eliminates duplicate configuration efforts.
Ensures consistent holiday routing and business hours across both platforms.
Minimizes the risk of configuration errors.
Improves operational efficiency and simplifies ongoing maintenance.

This enhancement would provide a more seamless administration experience for organizations using both RingCX and RingEX.