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How can we improve RingCX?

RingCX: Realtime & historical analytics

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Realtime reporting to report on Categories

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AdminTolya Minkovsky (Sr. Director, Contact Center Support, RingCentral) shared this idea · Jul 27, 2026 · Report… · Admin →

New · Jul 27, 2026

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Vanessa commented · November 11, 2026 6:21 AM · Report

Ability to Track and Report Selected Categories During Call Disposition in RingCX

We would like to request an enhancement to RingCX that allows the system to capture, store, and track the Categories selected by agents during call disposition.

Currently, agents can select Categories as part of the call disposition process. However, there is a need for these selections to be properly recorded and made available for reporting, monitoring, and historical reference.

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