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How can we improve RingCX?

RingCX: Agent & supervisor experience

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Agent & supervisor experience 369 ideas
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Agent Phonebook to show in alphabetical order

At the moment, the phonebook is showing in ID order. We would like the ability to configure the agent phonebook to show in alphabetical order.

2 votes

Jethro shared this idea · Jul 30, 2026 · Report… · Admin →

New · Jul 30, 2026

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Peter commented · August 24, 2026 7:26 AM · Report

Currently this sorts by ID number, which is impossible to control without rebuilding the list every time an entry is added.

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