Description:
Request enhancements to improve customer communication during system-wide incidents and browser-related service impacts within RingCX. Suggested features include:

Display a real-time in-app service status banner when a known outage is detected.
Provide a direct option to contact a live support agent from the login screen or error page during major service disruptions.
Show estimated restoration times and incident updates when available.
Include a link to the service status page so customers can monitor ongoing incidents.
Present clear, user-friendly error messages that distinguish platform-wide outages from account-specific or login-related issues.
Add the ability to broadcast notifications regarding browser updates or browser compatibility changes that may affect RingCentral services. Notifications could be displayed within the RingCentral application, Admin Portal, or login page to proactively inform customers of required browser updates, known browser issues, deprecated browser versions, or recommended workarounds before they impact service.

Business Justification:
Customers often cannot determine whether access issues are caused by a platform outage, browser changes, or account-specific problems. Providing proactive outage notifications alongside browser compatibility announcements would reduce unnecessary troubleshooting, minimize support cases, and improve the overall customer experience by keeping users informed of issues that could affect their ability to access and use RingCentral services.