A report that will show the agent base state of working and the call ID of the call before that base state is used. We need a report that will show us the calls before an agent went into the working state. 1 vote Vote Vote Vote Vote We're glad you're herePlease sign in to leave feedback Signed in as (Sign out) Close Close Vote We’ll send you updates on this idea Cory shared this idea · Aug 7, 2026 · Report…Report… · Edit… · Delete… · Admin → How important is this to you? Not at all You must login first! Important You must login first! Critical You must login first! Your importance score has been recorded. We're glad you're herePlease sign in to leave feedback Signed in as (Sign out) Close Close Submit Rating New · Aug 7, 2026 Tweet Add a comment… Remove Attachment Attach a File We're glad you're herePlease sign in to leave feedback Signed in as (Sign out) Close Close Post comment Submitting... An error occurred while saving the comment