Feature Request / Enhancement

Title: Queue-Level AI Announcement Language Configuration

Current Behavior

The AI announcement language is currently configured at the account level. As a result, the selected AI language applies universally across the queues within the account.

For accounts supporting multiple languages, this can be restrictive because different queues may serve customers in different languages.

Requested Enhancement

Introduce the ability to configure the AI announcement language at the queue level.

Administrators should be able to:

Select a preferred AI announcement language for each individual queue.
Use different AI languages across queues within the same account.
Retain the current account-level setting as the default when no queue-level language is configured.
Override the account-level language on specific queues when required.
Example Use Case

An organization has separate queues for English-, Spanish-, and French-speaking customers.

Instead of applying one AI announcement language across the entire account, administrators could configure:

English Queue → English AI announcement
Spanish Queue → Spanish AI announcement
French Queue → French AI announcement

This would eliminate the need to create separate sub-accounts solely to accommodate different AI announcement languages.

Business Benefit

Queue-level language configuration would provide greater flexibility for organizations operating multilingual contact centers and would simplify administration while providing a more consistent customer experience.

Requested Outcome

Allow administrators to select and manage the preferred AI announcement language on a per-queue basis, with the account-level language remaining as the default/fallback configuration.