Use Case / Problem:
When agents navigate through incoming interactions (such as email queues), hovering over an item triggers a large preview popup overlay. In high-volume environments, this pop-up often obstructs other interface elements, creates visual clutter, and can slow down agent navigation when moving the cursor across multiple queue items.

Proposed Solution:
Add a user setting or administrator toggle option within the interface settings to disable hover previews (or set a delay).

Option A: A simple toggle switch in user preferences: "Enable email hover previews [On / Off]".

Option B: Require an explicit click on the interaction card to view message details rather than triggering on hover.

Business Value / Impact:

Improved Agent Productivity: Eliminates accidental visual obstruction while moving the mouse across items.

Cleaner UI Experience: Allows agents who prefer a streamlined interface to focus on explicit clicks rather than unintended pop-ups.

Reduced Friction: Prevents lag or interface clutter on smaller screens or high-density interaction lists.