Settings and activity

144 results found

1. RingCX Voice Connection (RingCentral Phone + Deskphone Pairing) Call Control Enhancement

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Johnsilou supported this idea  ·  May 8, 2026

2. Consolidate Redundant "After Call Work" (ACW) States in Agent Reporting

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Johnsilou supported this idea  ·  Apr 29, 2026

3. Improved Callback Reporting and Functionality for Early Caller Disconnects

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   New  ·  2 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Johnsilou supported this idea  ·  Apr 29, 2026

4. Remove voicemail options after voicemail limit to avoid reset

   5 votes

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Johnsilou supported this idea  ·  Apr 1, 2026

5. Ability to upload Ring Central logs when creating cases

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Johnsilou shared this idea  ·  Mar 13, 2026

6. Fix time zone in Call UII and #CALL_DTS# token in RingCX's Recordings Delivery process

   4 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Johnsilou supported this idea  ·  Mar 13, 2026

7. Feature Request: Improve Call Logging Reliability in RingCX Embedded Agent for Dynamics 365

   5 votes

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   Under Review  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   Johnsilou supported this idea  ·  Mar 10, 2026

8. DTMF keypress routing

   4 votes

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   New  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Johnsilou shared this idea  ·  Feb 10, 2026

9. Call Waiting notification

   8 votes

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   Needs More Information  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Johnsilou supported this idea  ·  Jan 13, 2026

10. Enhanced Case Logging Experience with Rich Text Formatting and Multi-Party Communication

    2 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Johnsilou shared this idea  ·  Dec 15, 2025

11. Enhancement Request to show all extensions in the Corporate Directory

    18 votes

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    Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Johnsilou supported this idea  ·  Nov 26, 2025

12. Integrate both RingCX and RingEX in Salesforce

    7 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Johnsilou supported this idea  ·  Nov 18, 2025

13. Enable live transcription for a specific extension/number during meetings, even if they are not the host or moderator.

    5 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Delete…  ·  Admin →
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    Johnsilou supported this idea  ·  Nov 3, 2025

14. for operator extension to use main number for sms and to keep it that way whenver sending sms

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Johnsilou supported this idea  ·  Oct 21, 2025

15. Improve International VoIP Call Routing

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » International  ·  Delete…  ·  Admin →
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    Johnsilou supported this idea  ·  Oct 13, 2025

16. Transcripts for Meetings >2 hours

    22 votes

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    New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Delete…  ·  Admin →
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    Johnsilou supported this idea  ·  Aug 21, 2025

17. Deleted Voicemail Logs

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Johnsilou supported this idea  ·  Aug 21, 2025

18. ADD fax preview before sending the fax and cover page.

    39 votes

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    Planned  ·  6 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Johnsilou supported this idea  ·  Aug 8, 2025

19. SMS should not show text send failure if there were recently sent SMS

    4 votes

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    1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Johnsilou supported this idea  ·  Aug 7, 2025

20. SMS Text notification ATT

    25 votes

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    New  ·  4 comments  ·  Events & Video » Other  ·  Delete…  ·  Admin →
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    Johnsilou supported this idea  ·  Aug 7, 2025