Settings and activity

153 results found

1. Option to exclude logo/hyperlinked image URLs from Email Interaction message previews

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   Under Review  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Johnsilou shared this idea  ·  Oct 12, 2026

2. Add Predictive/T9 Directory Search for Mitel IP480g Deskphones

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Johnsilou shared this idea  ·  Sep 28, 2026

3. Option to Disable Email Hover/Preview Popups in Engage Digital / Contact Center

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   New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Johnsilou shared this idea  ·  Sep 17, 2026

4. Option to resend email notification for voicemail transcription

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Johnsilou supported this idea  ·  Aug 12, 2026

5. RC NA accounts allow send SMS to UK, AU, NZ numbers

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Johnsilou supported this idea  ·  Jul 31, 2026

6. Screen recording via RingCX Embedded App

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   New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Edit…  ·  Delete…  ·  Admin →
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   Johnsilou shared this idea  ·  Jul 24, 2026

7. View rejected/declined calls in the downloaded call logs

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Johnsilou supported this idea  ·  Jul 23, 2026

8. Performance reports customization

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Edit…  ·  Delete…  ·  Admin →
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   Johnsilou shared this idea  ·  Jul 14, 2026

9. Option to Sync Holiday Hours for RingCX and RingEX

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   New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Johnsilou supported this idea  ·  Jul 6, 2026

10. Call controls for RingCX calls with desk phone pairing

    70 votes

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    Planned  ·  9 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Johnsilou supported this idea  ·  May 8, 2026

11. Consolidate Redundant "After Call Work" (ACW) States in Agent Reporting

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Johnsilou supported this idea  ·  Apr 29, 2026

12. Improved Callback Reporting and Functionality for Early Caller Disconnects

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    New  ·  2 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Johnsilou supported this idea  ·  Apr 29, 2026

13. Remove voicemail options after voicemail limit to avoid reset

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Johnsilou supported this idea  ·  Apr 1, 2026

14. Ability to upload Ring Central logs when creating cases

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Johnsilou shared this idea  ·  Mar 13, 2026

15. Fix time zone in Call UII and #CALL_DTS# token in RingCX's Recordings Delivery process

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Johnsilou supported this idea  ·  Mar 13, 2026

16. Feature Request: Improve Call Logging Reliability in RingCX Embedded Agent for Dynamics 365

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    Under Review  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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    Johnsilou supported this idea  ·  Mar 10, 2026

17. DTMF keypress routing

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    New  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Johnsilou shared this idea  ·  Feb 10, 2026

18. Call Waiting notification

    9 votes

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    Needs More Information  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Johnsilou supported this idea  ·  Jan 13, 2026

19. Enhanced Case Logging Experience with Rich Text Formatting and Multi-Party Communication

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Johnsilou shared this idea  ·  Dec 15, 2025

20. Enhancement Request to show all extensions in the Corporate Directory

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    Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Johnsilou supported this idea  ·  Nov 26, 2025