Settings and activity

135 results found

1. Enhanced Case Logging Experience with Rich Text Formatting and Multi-Party Communication

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Johnsilou shared this idea  ·  Dec 15, 2025

2. Enhancement Request to show all extensions in the Corporate Directory

   14 votes

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   Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Johnsilou supported this idea  ·  Nov 26, 2025

3. Integrate both RingCX and RingEX in Salesforce

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Johnsilou supported this idea  ·  Nov 18, 2025

4. Enable live transcription for a specific extension/number during meetings, even if they are not the host or moderator.

   5 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Delete…  ·  Admin →
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   Johnsilou supported this idea  ·  Nov 3, 2025

5. for operator extension to use main number for sms and to keep it that way whenver sending sms

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Johnsilou supported this idea  ·  Oct 21, 2025

6. Improve International VoIP Call Routing

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   New  ·  0 comments  ·  Phone & Messaging » International  ·  Delete…  ·  Admin →
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   Johnsilou supported this idea  ·  Oct 13, 2025

7. Transcripts for Meetings >2 hours

   17 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Delete…  ·  Admin →
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   Johnsilou supported this idea  ·  Aug 21, 2025

8. Deleted Voicemail Logs

   3 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Johnsilou supported this idea  ·  Aug 21, 2025

9. ADD fax preview before sending the fax and cover page.

   35 votes

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   Planned  ·  5 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Johnsilou supported this idea  ·  Aug 8, 2025

10. SMS should not show text send failure if there were recently sent SMS

    4 votes

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    1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Johnsilou supported this idea  ·  Aug 7, 2025

11. SMS Text notification ATT

    23 votes

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    New  ·  4 comments  ·  Events & Video » Other  ·  Delete…  ·  Admin →
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    Johnsilou supported this idea  ·  Aug 7, 2025

12. Change Phone number location without changing the number

    7 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Johnsilou supported this idea  ·  Aug 5, 2025

13. Ability to change the city location of a phone number

    23 votes

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    5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Johnsilou supported this idea  ·  Aug 5, 2025

14. Inbound call that is transferred to a different user should have one call leg call recording using the Admin portal page.

    20 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Johnsilou supported this idea  ·  Aug 5, 2025

15. More 3rd party storage sites on Archiver beta

    14 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Johnsilou supported this idea  ·  Aug 4, 2025

16. Recover call recordings for past 90 days

    104 votes

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    Under Review  ·  12 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Johnsilou supported this idea  ·  Aug 4, 2025

17. Add Website/URL Field When Adding New Contacts

    4 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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    Johnsilou supported this idea  ·  Jul 11, 2025

18. Add Co-recepient

    4 votes

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    1 comment  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Johnsilou supported this idea  ·  May 27, 2025

19. Ability to have AI Receptionist enabled on UK accounts

    4 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Receptionist (AIR)  ·  Delete…  ·  Admin →
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    Johnsilou supported this idea  ·  May 12, 2025

20. Allow a custom rule to change call handling between internal and external calls

    22 votes

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Johnsilou supported this idea  ·  Feb 11, 2025