Settings and activity

148 results found

1. Screen recording via RingCX Embedded App

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   New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Edit…  ·  Delete…  ·  Admin →
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   Johnsilou shared this idea  ·  Jul 24, 2026

2. View rejected/declined calls in the downloaded call logs

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   Johnsilou supported this idea  ·  Jul 23, 2026

3. Performance reports customization

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   Johnsilou shared this idea  ·  Jul 14, 2026

4. Option to Sync Holiday Hours for RingCX and RingEX

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   New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Johnsilou supported this idea  ·  Jul 6, 2026

5. Call controls for RingCX calls with desk phone pairing

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   Planned  ·  9 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Johnsilou supported this idea  ·  May 8, 2026

6. Consolidate Redundant "After Call Work" (ACW) States in Agent Reporting

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   Johnsilou supported this idea  ·  Apr 29, 2026

7. Improved Callback Reporting and Functionality for Early Caller Disconnects

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   New  ·  2 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Johnsilou supported this idea  ·  Apr 29, 2026

8. Remove voicemail options after voicemail limit to avoid reset

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Johnsilou supported this idea  ·  Apr 1, 2026

9. Ability to upload Ring Central logs when creating cases

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   Johnsilou shared this idea  ·  Mar 13, 2026

10. Fix time zone in Call UII and #CALL_DTS# token in RingCX's Recordings Delivery process

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Johnsilou supported this idea  ·  Mar 13, 2026

11. Feature Request: Improve Call Logging Reliability in RingCX Embedded Agent for Dynamics 365

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    Under Review  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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    Johnsilou supported this idea  ·  Mar 10, 2026

12. DTMF keypress routing

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    New  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Johnsilou shared this idea  ·  Feb 10, 2026

13. Call Waiting notification

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    Needs More Information  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Johnsilou supported this idea  ·  Jan 13, 2026

14. Enhanced Case Logging Experience with Rich Text Formatting and Multi-Party Communication

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Johnsilou shared this idea  ·  Dec 15, 2025

15. Enhancement Request to show all extensions in the Corporate Directory

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    Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Johnsilou supported this idea  ·  Nov 26, 2025

16. Integrate both RingCX and RingEX in Salesforce

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Johnsilou supported this idea  ·  Nov 18, 2025

17. Enable live transcription for a specific extension/number during meetings, even if they are not the host or moderator.

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Delete…  ·  Admin →
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    Johnsilou supported this idea  ·  Nov 3, 2025

18. for operator extension to use main number for sms and to keep it that way whenver sending sms

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Johnsilou supported this idea  ·  Oct 21, 2025

19. Improve International VoIP Call Routing

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    New  ·  0 comments  ·  Phone & Messaging » International  ·  Delete…  ·  Admin →
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    Johnsilou supported this idea  ·  Oct 13, 2025

20. Transcripts for Meetings >2 hours

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    New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Delete…  ·  Admin →
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    Johnsilou supported this idea  ·  Aug 21, 2025