Allow multiple dispositions per interaction
The customer would like to know if more than one agent disposition can be recorded against a single voice interaction. Based on RingCentral's own support documentation, our understanding is that RingCX currently supports exactly one agent disposition per interaction, entered via the RingCX agent interface (standalone or embedded in the RingCentral app). We'd like to confirm two things:
Is it currently possible — natively, or via any supported configuration — to record more than one agent disposition on the same voice interaction? If not, is multi-disposition support on the public roadmap?
If multiple dispositions per interaction isn't supported, what does RingCentral recommend for capturing a secondary outcome on the same call?
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Geraldine
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