Display Timestamp on Red Banner for Call Forwarding
Add an exact timestamp (e.g., "Calls are being forwarded since 2:15 PM") to the prominent red notification banner in the RingCentral app so users immediately know when active call forwarding began.
Detailed Description:
Current Behavior:
When call forwarding is active, a red banner appears at the top of the RingCentral app stating that calls are currently being forwarded. However, it does not specify when the forwarding started or was activated.
Proposed Feature / Change:
Include the start time directly on the banner or within a tooltip on hover/tap.
Example:
đź”´ Calls are being forwarded to +1 (555) 019-2834 (since Oct 12, 8:30 AM)
Use Case & Business Impact:
Auditability & Awareness: Users who manage shared lines, handle call coverage, or switch between schedules often forget whether forwarding was turned on during a previous shift or left on accidentally over the weekend.
Reduces Missed Calls: Knowing the start time helps users quickly verify if calls have been misrouted during critical business hours.
Improved User Experience: Provides instant context without forcing users to navigate through deep call handling settings or check logs to see when the rule was activated.