Option to exclude logo/hyperlinked image URLs from Email Interaction message previews
When an incoming email interaction contains a hyperlinked logo, header image, or image hosted on a CDN (e.g., AWS S3 links or domain URLs) at the top of the body, RingCX displays that URL in the message preview pane instead of the actual text body.
Proposed Solution:
Provide an admin setting or built-in preview parser logic for Digital Email Interactions that ignores leading standard image/logo links or HTML image tags when generating the text preview snippet. The preview pane should extract and display the first line(s) of actual text from the email body instead.
Business Value / Impact:
1. Agent Efficiency: Enables agents to quickly prioritize or triage active email interactions directly from the left navigation queue based on actual request text.
2. User Experience: Eliminates clutter caused by long CDN or media links in the queue snippet list.
Johnsilou
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