At this time, RingCX Digital Analytics does not provide a native report, metric, or dashboard specifically designed to track the oldest aging outbound email or identify the longest pending email interaction. While outbound email interactions may be included within digital interaction reporting, there is no built-in analytics capability that directly surfaces the most aged outstanding email.

Business Impact:
Customers who manage high volumes of email interactions may require visibility into aging emails to monitor response times, prioritize follow-ups, and ensure adherence to service level objectives.

Requested Enhancement:
Add Digital Analytics reporting capabilities that would allow users to:

Track outbound email interactions.
View the oldest pending or unanswered email.
Report on email age and response-time metrics.
Create dashboards and alerts for aging email interactions.
Filter and sort email interactions based on age, status, queue, and assigned agent.

Benefit:
This enhancement would improve operational visibility, help supervisors proactively manage email backlogs, and support service-level compliance for digital channels.