Since the Real-Time Agent dashboard currently does not provide a dedicated metric for answered calls, this appears to be a limitation of the
Since the Real-Time Agent dashboard currently does not provide a dedicated metric for answered calls, this appears to be a limitation of the existing reporting functionality rather than a confirmed defect.
To address this gap, we can submit a feature request through the RingCentral Ideas portal for the Analytics team to consider adding an Answered Calls metric to the Real-Time Agent report in a future release.
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Chris
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