Issue / Customer Request:
Customers would like more control over the caller ID options displayed in the RingCX Alternate Caller ID dropdown. Currently, numbers made available through RingEX, including IVR menu numbers and call queue numbers, may continue to appear even after Caller ID restriction settings have been configured in the RingEX Admin Portal.

Current Behavior:
RingCX displays available RingEX caller ID options according to the current system design. The existing RingEX Caller ID restriction settings apply to number categories rather than individual numbers and may not provide the level of control customers expect within RingCX.

Expected Behavior:
RingCX should provide more granular control over the caller ID options available to users, allowing administrators to manage which numbers appear in the Alternate Caller ID dropdown.

Requested Enhancement:
Consider implementing the following capabilities:

Ensure RingCX appropriately reflects applicable RingEX Caller ID restriction settings.

Allow administrators to exclude specific numbers, such as IVR menu numbers and call queue numbers, from the Alternate Caller ID dropdown.

Provide more granular configuration options for managing available outbound caller IDs.

Business Impact:
Without more granular control, customers may be unable to remove unwanted caller ID options from the RingCX interface, potentially creating confusion for users and limiting administrative flexibility.